Vendor Manager / Service Owner (m/w/d)

☞ kloeckner.i

Ver: 160

Dia de atualização: 07-10-2024

Localização: Berlin

Categoria: Vendas Artes / Design

Indústria:

Tipo de empregos: Vollzeit, Festanstellung

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Conteúdo do emprego

Your Role
The job is located at the central, strategic IT and divided into two major areas of work that have many points of contact with each other:

Outsourcing and provider management
  • Management of the outsourced services within our Multi-Vendor environment in agreement with the service providers and the business
  • Leadership for the service design (incl. SLAs/KPIs) and its alignment with all involved interfaces
  • Collection/analysis and prioritization of the service-related business requirements and ensuring that they are captured within the service design
  • Responsible for the quality of the service ensuring conformity with service level agreements (SLA)
  • Responsibility for the end-to-end life-cycle management of our service portfolio
  • Management of several providers and the respective contracts e.g. negotiating, cancelling

Service Management processes
  • Analysis and continuous optimization of the relevant Service Management processes
  • Drives continuous improvement process and service standardization across the IT organization
  • Maintains regular communication with the relevant stakeholders
Your profile and qualifications
We are looking for a new team colleague who convinces with a pragmatic and goal-oriented way of working as well as a confident appearance.
  • Very good understanding of processes and structured strong analytical mind
  • Target group oriented, clear and transparent communication skills are essential (German and English)
  • Committed team player with a strong hands-on mentality
  • Successfully completed studies ideally but not necessarily in information technology or comparable – alternatively – equivalent education with working experience
  • Proven knowledge and practical experience in designing and implementing processes, ideally IT processes
  • Experience in managing external service providers and/or stakeholder groups
  • Basic knowledge of a) project management frameworks (e.g. PMI, Prince2) – ideally Prince2® Foundation certification – and/or b) IT service management frameworks – ideally ITIL certification – desirable
  • Personal interest in and understanding of IT technologies (e.g. application management and maintenance, cloud solutions, cloud sourcing, infrastructure services, network and workplace).
About us
Klöckner & Co is one of the world’s largest producer-independent steel and metal distributors and one of the leading steel service center companies. Through its distribution and service network of around 160 locations in 13 countries, the Group serves over 100,000 customers. In addition to companies in the construction industry and mechanical and plant engineering, Klöckner & Co supplies customers in the automotive and chemical industries, shipbuilding and the household appliances, consumer goods and energy sectors. Klöckner & Co currently employs around 7,900 people.

Since 2014, Klöckner & Co has been vigorously driving forward the digitalization of its entire supply chain. In order to bundle all projects geared towards this under one roof, Klöckner & Co has established its own Group Center of Competence for digitalization, kloeckner.i GmbH, in Berlin, which now employs around 100 people.

At kloeckner.i we believe in challenging the status quo. We believe in thinking differently. The way we do it is by building products that are well designed, easy to use and user friendly.

We build these products for the steel industry using a mixture of agile methodologies and pragmatic user centric problem solving to ensure that our parent company Klöckner & Co is the most effective player on the market.
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Data limite: 21-11-2024

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