SAP Concur Customer Success Partner Advisor (m/f/d)

Conteúdo do emprego

What We Offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

The Digital Customer Engagement team is at the forefront of our technology-enabled efforts to scale our business. The Digital team owns almost half of all customers across EMEA and delivers value in innovative and creative ways through the use of various tools and technologies. The Digital program of SAP Concur was awarded the GAMECHANGER award by Gainsight in 2021 and continues to be one of the most successful customer engagement programs across SAP.

The team is re-inventing the post-sale customer expreince in SAP Concur and paving the way to new heights in value delivery for customers.

Responsibilities

• Achieving (sales) renewals objectives, Achieve client satisfaction objectives and client retention objectives
• Managing large portfolio of customers in the Digital segment of the Enterprise busines unit.
• Identify and execute business strategies that contribute to the success of the key metrics of the position – opportunities for expansion, migration, retention and customer satisfaction.
• Responsible for developing problem resolution that optimizes company profitability while maintaining client retention.
• Developing and conducting business reviews with clients
• Work to cultivate and expand existing business relationships through frequent communication and client visits.
• Work with clients at various stages of maturity, developing net new client relationships as well as expanding relationships in existing accounts to new groups and countries.
• Ability to successfully leverage ideas across clients and industries to cross-pollinate best practices and creative thinking across your various clients and segment.
• Partner with Client Sales Executives to establish strong relationships with executives and senior contacts that will be involved in major account activities.
• Work with Marketing, Solutions Consulting, Client Support, Client Services, Product Management, Field Services, Legal and Finance to maximize revenue and maintain the highest levels customer satisfaction.
• Complete and execute account plans, prepare and deliver presentations, proposals and sales contracts.
• Identify and execute business strategy for assigned eneterpriseclient segment. Work cross-functionally to execute on individual client strategies. Identify opportunities for adding greater value.
• Identify and prioritize client issues/concerns; coordinate with appropriate internal departments to provide response and/or solutions.
• Participate on cross-functional teams to discuss accounts and look for trends or commonalities. Ensure the best interests of both clients and Concur are being fairly and objectively represented.
  

Education, Experience & Training Required

• BA/BS degree required
• 2+ years experience - managing client relationships
• 1+ years sales experience with revenue target and responsibility is a plus
• Motivated to advance growth in entrepreneurial, rapidly growing tech company
• Organized and analytical decision making capabilities
• Finance or Travel industry experience a plus
• Project management experience a plus
• German (C1) and English language skills mandatory
  

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID:303887 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - Germany