Manual Review Agent / Underwriter - Berlin (m/w/x)

About Grover

Unlock the future of tech with Grover! We’re revolutionizing access to cutting-edge technology, offering affordable and sustainable solutions through flexible tech rental subscriptions. No deposits, no commitments—just the latest tech on-demand, exactly when and where you need it. Join us in transforming the tech landscape across Germany, Austria, Spain, and The Netherlands. Your journey to limitless possibilities begins with Grover!

Our Mission & Vision

To date, Grover has circulated over 1.2 million devices, employs over 400 people, and stands as one of the fastest-growing scale-ups in Europe. We hit Unicorn status in 2022, and are scaling internationally!

We’re proud to champion a more sustainable way to use tech. With an average of 3-4 rental cycles per device depending on the category, we estimate that the rental of our portfolio from 2015-2021 resulted in 160,000 fewer e-waste products and about 250 tons of e-waste.

To continue this incredible adventure, we are currently looking for a motivated Manual Review Agent(m/f/x) full-time for our Fraud Team, at our Berlin HQ.

What you will contribute:

• Be responsible for the prevention and detection of potential fraud
• Review the orders of our B2C customers
• Identify fraud patterns and contribute to the creation of fraud rules by providing analytical data
• Work closely with the credit risk team to optimize the approval process
• Support to Customer Service and Debt Collections teams to evaluate customers’ requests
• Assist in the successful completion of various projects within the department
• Contribute to the ongoing improvement of our processes

What you bring:

• 2-3 years of hands-on experience in Fraud, ideally in Fintech, Payments, or an e-commerce company
• Strong analytical, organizational, and problem-solving skills
• Intellectual curiosity, good attention to detail
• Ability to handle pressure, work in a dynamic setup up and multi-task environment
• Passion for growth, and the desire to improve processes and efficiencies
• Knowledge of SQL and Python is a big plus
• Ability to work during the weekends on Saturday
• Fluent in English

❤️‍ What you will love about us:

• Hybrid model with 30 days per year to work abroad
• 28 days of paid vacation, plus another additional day after 3 & 4 years
• BVG monthly discount to drive you anywhere in Berlin
• Company Pension Scheme and a top-up to Parental Leave (for both parents)
• Online Mental Wellness support with Nilohealth
• Urban Sports Club or ClassPass Corporate Discount
• Annual learning budget of 1000€
• 1 Paid Volunteering Day per Month
• Online German Classes through LanguageHero and Babbel subscription
• Exclusive Grover Tech discount for you & your loved ones
• Engaging, open office located in Berlin-Schöneberg with a diverse global team of 72 nationalities (and counting!)

Embark on a rewarding journey with the Grover Rocketship, where your impact is felt, and together, we cultivate a more circular world.

We are looking forward to e-meeting you!