Customer Success Manager - REMOTE

☞ Tune

Ver: 133

Dia de atualização: 24-10-2024

Localização: Berlin

Categoria: Vendas Marketing / PR

Indústria:

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Conteúdo do emprego

TUNE makes the industry’s most flexible SaaS platform for managing marketing partnerships across mobile and web. On one platform, you can maximize ROI from onboarding through payout with your most important partners — affiliates, networks, influencers, agencies, and any other business development relationships. TUNE is a remote first company and embraces hiring engineers and various other roles across the United States & Canada.

As part of TUNE’s Customer Success team, you will be responsible for building strong, trusted relationships and working closely with the key players of the mobile and online industry. You’ll be an expert on all things TUNE Marketing Console (TMC) and serve as our customers’ main point of contact to help their performance marketing efforts optimize and grow. You’ll bring both a strategic and technical mindset to the table, love working with people and have a passion for teaching new technologies.

You’ll be responsible for...

    • Developing and maintaining relationships with a robust customer base of the world’s top companies in mobile advertising.
    • Strategizing with customers for deeper utilization of, and success with, the TMC service.
    • Owning/managing your book of business & building strategies to trigger and drive business growth opportunities.
    • Engaging and coordinating internal groups as well as partners, as needed, to meet revenue targets & to maximize customer retention and adoption.
    • Coordinating onboarding, training, quarterly/annual business reviews and serve as a liaison with customers regarding new product launches & opportunities.
    • Maintaining current knowledge of the Mobile industry, competitive research and an understanding of the customer’s business challenges and industry trends.
    • You are the key to strategic relationship management with our most important customers - they’re going to love you!

What We Look For...

    • You have a strong passion for the mobile industry - one of the fastest growing industries in the world.3-5 years of experience in mobile marketing or SaaS sales/account management.
    • Knowledge of, or experience with performance-based, mobile advertising campaigns.
    • Experience working with data-driven sales strategy, managing up-selling/cross-selling opportunities & working with revenue targets.
    • Extraordinary interpersonal communication and presentation skills.
    • Outgoing, positive, and energetic personality - this role requires our customers to like you, a lot.
    • Solid customer service experience and a consultative mindset.
    • Ability to pick-up, learn, and quickly become knowledgeable in SaaS tech concepts.
    • Motivated self-starter, always one step ahead.
    • Experience working in a scrappy startup type environment.
    • Ability to work trade shows and conferences with the potential to travel.
    • Bachelor’s degree or MBA preferred.

Compensation/Benefits

    • The salary range for this role is $50-70k Euros, depending on experience
    • Performance bonuses
    • Yearly profit sharing through our parent company Perseus Group
    • Annual increases w/ regards to performance


Why You’ll Love TUNE

If you value autonomy, collaboration, and personal development, you’ll love working at TUNE!

Our goal is to foster a remote work environment where employees can directly influence the change they are most passionate about. To maintain a positive, productive culture, we expect every employee to assume good faith in each other and to approach our work and interactions with these values in mind.
Qualified applicants will receive consideration for employment and will not be discriminated against on basis of disability, veteran status, sexual orientation, gender identity, or other legally protected status.
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Data limite: 08-12-2024

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