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Customer Success Manager DACH (f/m/d)
Ver: 169
Dia de atualização: 07-10-2024
Categoria: Consultoria / Atendimento ao Cliente
Indústria: Information Technology Services Computer Software Financial Services
Posição: Associate
Tipo de empregos: Full-time
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Conteúdo do emprego
LeanIX, The Continuous Transformation Platform® that efficiently organizes, plans and manages IT landscapes with our solutions focusing on Enterprise Architecture, Microservice Intelligence and SaaS Intelligence.LeanIX is not just the product, in fact it‘s a great place to work. Colleagues from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.
We are looking for a customer-oriented and ambitious team player with exceptional analytical and advisory skills to support our customers in the best way possible. You will take on full responsibility for all customer accounts. The tasks range from Technical Product Support to Change Management projects. You can actively leverage your product and consulting expertise in pre-sales process. Moreover, you will be responsible for the expansion and relationship management of our partnerships.
WHAT IS WAITING FOR YOU?
- Close collaboration with Sales, Marketing and Product Development
- Regular care of customer accounts and ensuring continuous communication with customers
- Ensuring a smooth onboarding of new customers
- Development and expansion of customer accounts
- Execution of consulting projects with customers
- First point of contact for all customer aspects
- Translating customer feedback into product requirements
- Working with state-of-the-art Customer Success tool
- 3+ years of experience in an internationally operating consulting company for IT Management projects
- Understanding of IT organizations, development of IT applications and IT operations in companies
- Working experience in direct customer interaction on decision-making level in the IT
- Experience in project management and project methods
- 1+ year working knowledge with Gainsight or Totango
- Very good English and German language skills, especially technical vocabulary
- Passion for IT
As an equal opportunity employer, LeanIX is committed to a diverse workforce. You will receive consideration for employment without regard to race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.
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Data limite: 21-11-2024
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