Business Process Owner

In SumUp POS, we are creating the world’s most complete Point of Sale, for all merchants in all businesses. We take care of the details so that merchants can focus on what they do best. We help merchants better connect to their business, to their customers and to each other.

SumUp POS offers more than a cash register, it offers an innovative ecosystem where our POS Tribe of over 200 people in Paris, Milan, Barcelona, Germany and the UK are working hard to go as far as possible and become the European leader in our market.

The objective of the Business Operations (BizOps) team is to streamline and optimize internal processes and facilitate daily tasks of Tiller employees. We closely work with all internal teams to source their needs and offer solutions, looking for operational excellency.

The BizOps team has a great overview of everything happening in the company as our scope covers all the funnel from acquisition to sales, CSM, finance etc..

Each BPO is responsible of a dedicated part of the funnel and specific projects. Nonetheless the team works closely together, always challenging each others ideas and giving a hand whenever needed. We rely a lot on each other and our team is our best asset.

What you’ll do

• Project Management

• Project sourcing

• Through qualitative (regular interaction with teams) and quantitative (data analysis), determine and propose key projects to be implemented on the following quarters

• Definition of the project impacts and needs

• Project implementation

• Alignment of needs between stakeholders

• Definition of the project scope, SPECS and action plan

• Technical implementation within tools

• By yourself:

• Configuration

• Create automations

• No code

• With our developer

• Project handover

• Create documentation and training about the project

• Create reports and follow them closely to review the adoption of the project

• Iterate improvement to ensure the project is fully adapted and adopted

• User support

• Help users, on a daily basis, to adopt processes, fix bugs + documentation and training

• Tools expert

• As an admin of our tool stack, you will be a referent to empower teams

• Make sure that we use our tools the best way possible

• Ensure data quality

• Process owner

In charge of a specific part of the scope you will be process a tools referent for these teams

• Source needs

• Implement quick fixes

• Help on processes understanding

• Create and share useful reports and dashboards to measure performance

Skills required

• Fluent in French and English

• Excel advanced knowledge

• Experience in CRM configuration (we use Salesforce)

• No-code experience appreciated

• Curious, proactive with a great team spirit

• Good communication skills

• 2/3 years experience in a similar position with project management

Why join us?

• A company in full acceleration both in Business and R&D

• Posibility to work remotely or in any of our locations

• Multiple areas of learning and personal and professional development

• Welcoming offices

• Weekly breakfasts and surprise snacks

• Regular information sessions in "BeerFriday" mode

• Tiller initiatives: Events, Switch, Talks, Workshops

Meet us!

• A telephone interview with a member of HR

• A physical meeting with our CFO

• A video interview with the Country Manager and a co-founder.

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