Professional UK Collections Retail (f/m/x)

We put Mercedes-Benz vehicles on the road - with passion and commitment!

As a subsidiary of Mercedes-Benz Bank AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles - from smarts to buses. Fairness, openness and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing and insurance products: competent, fast and flexible!

An international team of over 750 people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg!

Collections is a vital part of our overall leasing and financing operation. By driving down unpaid invoices at an early stage by opening up a direct dialogue with our customers for finding sustainable solutions, we can allow them to minimize the financial consequences of their delinquencies and ultimately, to keep their vehicles on the road. To establish and maintain such a direct dialogue and to subsequently find and offer the most optimal sustainable solutions requires great skill. By that, collections is an ideal growth path for those already excelling in a customer service environments and having a strong drive to further improve their conversation and negotiation skills.

As one of the best employers in Berlin-Brandenburg, a successful start for our new colleagues is important to us so that you can expect relocation support and a structured onboarding and specialist training. In addition to our collectively agreed salary, flexible working time models and 30 days vacation per year, the benefits for our employees include a variety of employee discounts, a well-equipped fitness studio in our office building and a fleet of vehicles for private use.

You will master these tasks:

• Responsibility for retail areas in the UK market
  
• Negotiation with customers to collect monthly installments from customers facing a problem of high arrears
  
• Using available technology while adhering to regulatory requirements
  
• Use negotiation tools to determine customer reasons for delinquency
  
• Proactive thinking to assist customer in determining the proper resolution (payment, restructure, voluntary surrender)
  
• Provide restructuring agreements to qualified customers
  
• Support to collections third parties
  
• Support process optimization to assure costant improvement of our collections processes
  
• Testing and implementation of new processes
  
• Management of incoming/outcoming emails, letters, faxes and payments allocations
  

Join us and be part of this exciting challenge!

What you bring to the table:

• Degree in Laws, Business Administration, Economics/Finance or a related field
  
• Strong professional experience in debt collection and/or customer service
  
• Experience in conflict resolution and customer retention
  
• Strong knowledge of the UK markets
  
• English at fluent level - o ther languages will be considered as a plus
  

Personal skills

• Communication skills
  
• Negotiation skills
  
• Good assertiveness
  
• Good teamwork skills
  
• Driven to win & Driven to continuously improve
  
• Negotiation and communication skills
  
• Assertiveness
  
• Excellent teamwork skills
  
• Reliable and self-reliant way of working
  

Additional information:

It is a temporary position.

It doesn’t work completely without formalities. When sending your online application, please attach your CV, an individual letter and any references you may have (max. 5 MB) and mark your application documents as "relevant for this application" in the online form.

We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement. If you have any questions, you can contact the local disability officer once you have submitted your application form, who will gladly assist you in the onward application process: sbv-berlin@mercedes-benz.com

If you have any questions regarding the application process, please contact HR Services by e-mail at hrservices@mercedes-benz.com or the chatbot on our career page via the plus symbol.

Please understand that we no longer accept paper applications and that there is no right to get your documents returned.

You would like to know what other positions are available at the Mercedes-Benz Bank Service Center? Use #MBBSC in our job search to find out about our latest vacancies.