Process Improvement Manager , EU Customer Experience

Job content

• Bachelor or Master’s Degree or similar education in Mathematics, Statistics, Computer Science, Operations Research, Logistics, Supply Chain, Economics, Business Administration, or a similar related discipline
• 4+ years of significant work experience in a fast-paced environment, ideally in project management or consulting, logistics, or manufacturing
• Ability to develop creative and scalable solutions independently, and drive them from ideation to successful completion; results oriented; "self starter"
• Ability to influence others and help drive clear decisions without being political
• Strong analytic skills (ability to drive own analyses and to quickly interpret others’ analyses)
• SQL proficiency
• Strong oral and written communication skills - able to communicate effectively with senior management, tech teams and international stakeholders
• High ability to deal with ambiguity, to effectively prioritize, to multitask and to work with tight deadlines in fast-paced environment
• Experience in identifying root causes of problems and necessary actions to eliminate them

Job summary
At Amazon, our continuing growth means that we must constantly innovate in order to deliver continuous improvement in performance quality, reliability, and cost and keep our world-class service running smoothly. We’re growing our business across Europe and our teams are expanding to support this growth. You’ll be at the heart of Amazon’s EU Transportation Operations team, driving high-impact, business project for cost optimization.

Amazon seeks a passionate, results-oriented, process improvement manager in Luxembourg or Munich. You will be responsible for improving long term planning processes to optimize our complex and expanding European Fulfillment Network. Do you think you are up to the challenge? Would you like to stretch your skills, learn from other super smart people, and develop your career?

Successful candidates will have strong project/program management skills, combined with strong analytical skills and problem solving mindset. Long term planning in Amazon often involves working in ambiguous environments with a lot of moving parts. So, you must possess good business sense to apply reasonable assumptions to simplify an overly complex and ambiguous situation and make trade-offs involved clear to leadership. This is a highly visible role that requires partnering with software development, retail, fulfillment centers and transportation teams. You must have the experience and capability to create and present documentation for senior executives. Excellent written and verbal communication, and ability to prioritize well are essential skills.

Key job responsibilities

Your responsibilities include:
Improve the long term operational planning process focusing on the costs and benefit analysis of different choices. Understand key inputs/outputs and assumptions on the planning models and change/improve them to take care of the growing complexity of the network.

Lead complex analysis, develop models and reports to drive key strategic decisions.

Identify opportunities to deliver step-changes in supply chain performance through big strategic developments.

Partner with operations, retail and software teams to implement key strategic initiatives.

Analyze financial impacts and prioritize new features based on their relevance.

Research, evaluate and roll-out software, tools or process improvements.

Track the realized savings and impacts, and communicate results with senior leaders.

About the team
EU Customer Experience team sits at the core of Amazon’s supply chain and transportation network. We strive to continuously improve reliability, speed and cost for the benefit of our customers. High degree of ownership over customer experience, self reliance on data handling and deep knowledge about amazon fulfillment systems and operations differentiate our team.

• MBA
• Proven Program Management experience in a related industry