Pr. Engineer Customer Quality

☞ Microchip Technology

View: 219

Update day: 18-10-2024

Location: Heilbronn Baden-Württemberg

Category: Consulting / Customer Service

Industry:

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Job content

Company Description

Microchip Technology Inc. is a leading provider of embedded control applications. Our product portfolio comprises general purpose and specialized 8-bit, 16-bit, and 32-bit microcontrollers, 32-bit microprocessors, field-programmable gate array (FPGA) products, a broad spectrum of high-performance linear, mixed-signal, power management, thermal management, radio frequency (RF), timing, safety, security, wired connectivity and wireless connectivity devices, as well as serial Electrically Erasable Programmable Read Only Memory (EEPROM), Serial Flash memories, Parallel Flash memories, and serial Static Random Access Memory (SRAM). We also license Flash-IP solutions that are incorporated in a broad range of products.

Job Description

Purpose

The successful candidate will be responsible for interacting with customers, specifically regarding customer quality-related requests supporting technical resolution and proactive prevention. In addition, they shall provide support to field sales and applications teams for relevant quality items as well as supporting Corporate Quality improvement initiatives.

Responsibilities

  • Support customers both reactively and proactively in all business areas with a focus on quality assurance and customer satisfaction.
  • Responsibility with specific focus on Key Accounts & Automotive customers
  • Responsibility for determining customer requirements and addressing them internally
  • Drive timely analysis and closure of customer issues & requests
  • Responsibility for closing the loop with customers in the region
  • Review and revision of customer orientated reports such as failure analysis(FA) reports.
  • Participate & initiate benchmarking programs to determine best in class
  • Participate in business/quality reviews and customer meetings as required

Job Requirements

Mandatory Skills

  • Strong written and spoken English together with local language fluency.
  • Strong inter-personnel skills – good communicator/presenter.
  • Flexible and adaptable – willing to travel as required.
  • Technical expertise: application or system level experience.
  • Well organized, open and structured in approach

Preferred Skills

  • Previous semiconductor market experience is preferred.
  • Knowledge of module production issues beneficial. Applications experience beneficial
  • Product Quality experience and customer or supplier interfacing experience
  • Knowledge of the semiconductor process: Wafer fab, Assembly, Test, Failure Analysis
  • Knowledge of Quality problem solving : 8D approach and similar
  • Problem solving, basic statistical knowledge, analytical thinking and influencing skills

Education :Technical/Engineering degree

Experience :Greater than 8 years experience in a technical customer support role

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Deadline: 02-12-2024

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