Banking Operations Associate

☞ Nuri

View: 158

Update day: 22-10-2024

Location: Berlin

Category: Consulting / Customer Service

Industry:

Job type: Ausbildung

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Job content

Make our journey, your journey!

You will be joining our Operations Chapter within our Customer Success subteam, and work closely with our Customer Support and Compliance Chapters and their corresponding processes. We are looking for your expertise in hyper-growth, structuring the operational organization and executing the roadmap to support our risk appetite.

Your mission

  • You streamline the (customer-facing) processes in which you define, optimize, create and implement efficient and smooth operations to allow for rapid scaling
  • You process enquiries and orders on a case-by-case basis, according to existing guidelines and procedures
  • You proactively support with improving and implementing our processes
  • You use your outstanding knowledge of Banking Operations (e.g. Transaction Banking, Credit, Garnishments & Insolvencies etc.) to excel on daily tasks
  • You support with written rules and process documentation of the above-mentioned accountabilities
Your profile

  • You successfully finished a university degree in a relevant field or successfully completed a banking apprenticeship
  • You have at least 2 years of experience in Operations, Customer Service, and/or Compliance
  • You have experience working with various stakeholders and cross-functional teams to build and maintain operational excellence
  • You bring proven experience in scaling processes in preferably a hyper-growth tech (start-up) company
  • You are process-oriented, customer focussed and excellent at optimizing processes
  • You’re known for your hands-on mentality: people know you as a proactive problem-solver, who is not afraid to take ownership and accountability
  • You are a communicator by heart, both written and verbal with Business fluency in English and German
Why Nuri?

  • You will work on a meaningful, and innovative crypto-banking products to add real value to our customers lives
  • A competitive salary and 28 holidays plus December 24th and 31st
  • We offer flexible ways-of-working, you have the option available to work from our modern office in Kreuzberg, and/or work remotely within Germany. Additionally, we also offer a remote option to work outside of Germany up to 2 months at a time
  • Learning & Development budget of 500 EUR per year
  • M-Membership for Urban Sports Club to enjoy hundreds of indoor, outdoor and wellness activities as well as live classes in Berlin
  • Access to NiloHealth for well-being support and Bitkom that provides plenty of Health & lifestyle benefits and discounts
  • Zero Trading fees to use our products
  • German language courses up until C2 level
  • You will be working with the latest technology along with an agile environment to work as efficiently as possible
  • Bi-weekly break of the week pizza night, TGIF events and one big team event each month
Here, at Nuri, we celebrate a truly diverse and inclusive company culture and are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
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Deadline: 06-12-2024

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