Network Operations Centre Engineer

☞ Fortinet

View: 179

Update day: 22-10-2024

Location: Frankfurt am Main Hesse

Category: Administrative / Clerical / Assistant

Industry: Informationstechnologie

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Job content

The ENOC(European Network Operations Center) Analyst is responsible for proactive service monitoring and reactive customer request management. The position operates on a rotating schedule in support of operations 24 hours a day, 7 days a week. The successful candidate will be available to work a variety of shifts.

Responsibilities:

  • Monitor Alerts/Alarms and Incident tickets for IT infrastructure of various customers enterprise networks
  • Answer incoming calls, triage and solve a variety of helpdesk inquiries.
  • Follow established procedures for troubleshooting
  • Execute scripts and commands specified in the troubleshooting procedures
  • Escalate issues to next level ,TAC and supervisors based on established procedures
  • Follow up with Escalation path to ensure resolution of issues
  • Document all activities diligently as specified

Qualifications

Technical knowledge:

  • Good understanding of IT infrastructure (Servers, Network devices, Storage)
  • Familiarity with system administration activities (Windows, Unix, Active Directory, DNS etc.)
  • Familiar with network monitoring tools and software
  • Thorough understanding of network switching and routing, VOIP, QOS, Packet loss, network monitoring.
  • Must be able to multitask and work at a fast pace. Must be flexible and professional at all times even under pressure; Good interpersonal skills as communication will be required.
  • Ability to multitask and take on new tasks openly and willingly while maintaining flexibility and adaptability
  • Ability to self-prioritize tasks
  • Excellent organizational skills and initiative as work is often done independently
  • Composure under pressure is necessary
  • Excellent written and verbal communication skills are a must
  • Minimum 3-years Helpdesk experience

Other qualities and requirements:

  • Multi-tasking
  • Attention to detail
  • Ability to follow procedures precisely
  • Efficient
  • Punctual
  • Critical and analytical thinking skills
  • Flexible schedule

Education:

  • One or more of the following
  • Associate/BS degree in Computer/Technology field or equivalent work experience in related field.
  • 3+ years of experience in monitoring and/or supporting Infrastructure, Network Devices and Applications in an Enterprise environment in a E NOCor Service Desk environment.

#LI-NC1

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Deadline: 06-12-2024

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