Manager Customer Success

☞ Santander Global External

View: 157

Update day: 24-10-2024

Location: Munich Bavaria

Category: Sales Consulting / Customer Service

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PagoNxt is looking for a Manager Customer Success

  • Area: Merchant Solutions

  • Location: Munich

PagoNxt (a Santander company) incorporates the most disruptive payment businesses, creating one of the world’s largest private fintech. We operate in three business areas:

  • Merchant Solutions, for merchants and acquirer
  • Trade Solutions, for corporates and SMEs
  • Consumer Solutions, digital products and services for individuals

This role will be part of our Merchant Solutions team, responsible for building a global, open merchant payment platform to create opportunities for merchants and acquirers worldwide.

WHAT YOU WILL BE DOING

As a Manager Customer Success, you will be responsible in supporting of national and international merchants in close cooperation with the Sales and Key Account Managers, enabling our Sales division to further grow and meet their commercial targets.

We need someone like you to help us in different fronts:

  • Primary contact regarding contract, technical, invoice and settlement related requests
  • Preparation of contracts adherent to defined products as well as gathering of required company documents including Compliance Pre-Check in accordance to the AML & KYB regulations
  • Coordination and monitoring of the entire merchant onboarding as well as driving all merchant communication
  • Preparation of reports and its analysis and reconciliation to support Sales and Key Accounts
  • Support of internal process improvements and projects

Qualifications


We are looking for someone who has:

  • University degree or equivalent education or similar professional experience to the position
  • Experience in handling customer communication
  • Fluent speaker in Portuguese or Polish is advantageous
  • Background in payments industry would be desirable but not a must
  • Experience in working effectively across a mix of global matrix organisational structures

PagoNxt is an autonomous company within Grupo Santander. This brings us the opportunity to work as a fintech with faster processes and a fully digital ecosystem.

Our team members come from very different types of companies, including banks, tech companies, trade companies, startups, and consulting firms.

We believe in the power of diversity in backgrounds, nationality, gender, and more. Join us.

If you want to know more about us, follow us on https://es.linkedin.com/company/pagonxt https://es.linkedin.com/company/banco-santander

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Deadline: 08-12-2024

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