Manager Client Performance (m/f/d)

How you will leave your mark:

As a Manager Client Performance, your primary focus will be to own and provide Client Analytics & Insights to the whole organization and support the global strategy to become more client-centric.

• Design and maintain client dashboards to monitor client-related KPIs
• Respond to ad hoc client analytics requests from HQ or local teams
• Prepare reports for executive leadership to support client-centric and data-driven decision processes
• Educate and evangelize key stakeholders across the organization on the analytic tool’s adoption and KPI definitions
• Work on analytic projects (e.g. lead scoring with predictive models, attribution)
• Proactively find new data points and spot opportunities to engage in new analysis to feed into our client centric transformation strategy
• Support the team to troubleshoot database issues (create & follow-up on IT tickets, costantly work towards improving the sanity & quality of our client database)
• Create appropriate documentation to allow internal and external stakeholders to replicate or take on additional work
• You will coordinate with all internal stakeholders such as Retail, Digital, Marketing, IT & BI, Regions & Markets
• You will report to the Associate Director Global CRM, Client Insights & Services

How you will experience success with us:

• Degree in an analytical field or business with an analytical component
• 4+ years of experience as a client insights manager or client data analyst, preferably in an agency or consulting enviroment
• Salesforce, Google Cloud Platform and Looker experience are a plus
• SQL scripting experience is a plus
• Presentation skills - you know how to put you findings into comprehensive presentations and communicate your findings across all hierarchies
• Proficiency in English

How we will inspire you:

At Montblanc we combine apparent opposites. Next to tradition and the pioneering spirit of our early days, we therefore focus on innovation and continuous development, not only concerning products. Always at the heart of everything: our employees. The diversity of our employees brings a fresh array of perspectives to the table and is something we’re particularly proud of. As we’re embracing workplace diversity, we are strive to create a work environment with a variety of genders, nationalities, cultures, sexual orientations and generations. We include people with and without disabilities. Become a part of us and leave your mark at Montblanc.

How we keep you smiling:

• International environment and development opportunities
• Flexible working hours and mobile working
• Attractive company pension scheme
• Location services like: canteen, laundry service & the Mutterland café
• Company sports and other health offers
• Subsidy for a ticket for local public transport (HVV-ProfiTicket)
• Special conditions on Montblanc products and employee benefit portals
• Discounted Urban Sports membership
• 30 days of vacation

Tariffgroup EG 8/9