UX / CX Research Manager (m/f/d)

☞ CheMondis

전망: 141

갱신일: 22-10-2024

위치: Cologne North Rhine-Westphalia

범주: 정보 기술

산업:

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작업 내용

If you are passionate about...

...creating seamless digital experiences, are curious about understanding user behavior and are keen to improve the user experience on our marketplace on daily basis, CheMondis will be love at first sight.

Join us as a UX / CX Research Manager and be part of our agile, customer-centric, cross-functional and international team. You will drive the growth and optimization of the CheMondis marketplace at a very early stage.

Your mission

  • Continuously performing customer interviews to learn about customer needs and pain points and maintain key learnings in the customer research repository
  • Reviewing and analyzing customer behavior from analytics and data, e.g. customer interviews, qualitative UX testings, user tests (A/B testing), and surveys (NPS, CES, CSAT, PSAT)
  • Defining requirements in close collaboration with our internal teams based on your research to design, optimize and harmonize the UX / CX of CheMondis for providing our users/customers with a superior experience across all touchpoints
  • Defining, maintaining, and owning the CheMondis Customer Journey while analyzing the performance of product and process improvements at every touchpoint
  • Visualizing the Customer Experience for the whole team with the help of established CX tools, such as CX Dashboards and Customer Journey Mapping
  • Analyzing competitor products and benchmark studies continuously, with a special focus on UX, CX and product-market fit
Your profile

  • Degree or work experience in customer experience management of digital products, user experience management, digital service design, or similar
  • At least three years of professional experience in UX / CX Management and Research in an agile e-commerce setting
  • Profound experience with analytics tools (e.g. Google Analytics, Looker), NPS, CES, and CSAT Tools as well as CRM Tools (e.g. Salesforce)
  • Excellent analytical and problem-solving skills along with the ability to work in a fast-paced start-up environment
  • Customer focus combined with a high level of solution-orientation and proactivity accompanied by diligence and reliability
  • Entrepreneurial drive, interest in new technologies and working models
  • Flexible and independent way of working as well as willingness to research new methodologies and technologies to continuously broaden your horizon
  • Excellent English language skills, German is a plus
Why join us?

  • You will be working on an innovative product with an incredibly exciting tech stack
  • You will have the opportunity to shape the success story of a „greenfield” project – with a great team of driven experts
  • We offer a unique combination of start-up flexibility with the stability of a corporate investor
  • We share our knowledge and keep it up to date by hosting and participating in conferences, meetups and hackathons
  • We offer an agile environment with a start-up mentality, flat hierarchies, flexible working hours and a competitive salary
  • Our brand-new office is located at the heart of Cologne. If you are not currently living in Germany, we will provide relocation support
  • Last but not least, we offer recurring team events, off-sites, parties and provide free drinks, fruit, snacks, etc.
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마감 시간: 06-12-2024

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