Support Specialist (f/m/d) - German

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As part of Lightspeed’s Support team, you will be the first point of contact with our customers, and therefore you will be dealing with a wide variety of requests. This in turn allows you to work closely with multiple different teams at Lightspeed. We believe that customer support is more than just providing answers to our customers’ questions, so together with the team you also focus on constantly improving our product.

We’d like you to share your ideas on how we can innovate or improve our business to ensure the best customer experience and support our customers in their success.

Our customers’ success is our success.

What you’ll be doing:

• You will support our customers fully in all questions regarding our product and answer their inquiries via telephone and e-mail (inbound);
• You will keep a documentation of all requests in our ticket system and find the right solutions on your own;
• You will be the interface between the customer and our various departments;
• Provide excellent customer experience through technical support;
• Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution;
• Properly document and track customer issues and resolutions;
• Follow escalation procedures as required;
• Liaise with team leaders to best handle day to day situations to better customer experiences;
• Handle miscellaneous duties and responsibilities as defined by management;

What you need to bring:

We’re a team of 15 people located across Europe and Germany. Our team is responsible to provide customer support for German business customers and guarantee an amazing customer experience.

We’re looking for a Support Specialist who has experience with the following:

• Experience of customer service, ideally in a technical environment;
• Excellent communication skills in both German and English (written and verbal);
• Strong attention to detail with an emphasis on customer service;
• Proven troubleshooting skills, especially when dealing with new or complex issues;

Even better if you have, but not necessary

• Passion in technology;
• Working knowledge of Mac OS and Basic networking skills;
• Hospitality experience;

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ’Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• This position can be fully remote (EU or UK);
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• 28 days holiday and flexible working policy
• Company pension program
• Health and wellness benefit
• Mental health online platform and counselling & coaching services
• Paid leave and assistance for new parents
• Language classes & LinkedIn Learning license
• Volunteer day
• Central Office and pet friendly environment (Berlin)