Supervisor Moët & Chandon Bar at KaDeWe (m/w/d)

Moët Hennessy, the Wines and Spirits Division of LVMH, regroups twenty-five Maisons. Our vision is to lead the future of luxury Wines and Spirits from nature to communities.

For many years, with the ambition to pass on a better world to future generations, we have been committed to the Living Soils Living Together program structured around four key commitments: Regenerating our Soils, Mitigating our Climate Impact, Engaging Society, and Empowering our People. We are proud to promote a diverse, equitable and inclusive working environment for all.

As an employer, Moët Hennessy offers unique journeys throughout its global ecosystem, opportunities to develop new skills and grow professionally.

Join our team as Supervisor Moët & Chandon Bar at KaDeWe (m/w/d)

Your Mission:

Provide effective support to the Store Manager in the day-to-day operations of the concession, with a focus on maximizing sales and supporting the team. Foster and maintain a balanced, professional, and approachable work environment that promotes teamwork and motivation. Ensure essential communication processes are in place to facilitate smooth operations. Take responsibility for achieving the highest standards and maintaining a strong emphasis on a customer-centric approach.

Main Responsibilities:

The Team:

• Supervise and manage the service team, leading, influencing, and encouraging others with honesty and integrity.
• Support the Store Manager in team recruitment, evaluation, motivation, and development.
• Effectively coach, mentor, and support the team to deliver an exceptional customer experience.
• Foster open communication, fairness, and respect.
• Ensure adherence to company systems, protocols, security measures, and standards.

The Clients:

• Create a captivating atmosphere, delivering exceptional hospitality and food & beverage services.
• Assist in developing a strong client network and maintaining an accurate client database.
• Lead by example in providing exceptional customer service.
• Supervise clientelling activities, fostering client loyalty through personalized experiences.
• Handle client complaints efficiently and gather feedback for brand improvement.

The Sales:

• Be a Moët & Chandon Ambassador, delivering outstanding service aligned with brand values.
• Recruit, develop, and retain clients to meet sales targets.
• Maximize sales opportunities by aligning offerings with client needs.
• Support the implementation of new brand concepts and promotions.
• Monitor key performance indicators, develop action plans for improvement.

The Operations:

• Oversee beverage and food services to achieve desired results.
• Manage day-to-day operations, understanding team roles for effective execution.
• Assist during high-demand periods.
• Support the Store Manager in enhancing knowledge and executing brand and operational standards.
• Contribute to implementing policies and procedures.
• Control inventory and costs, ensure compliance.
• Support staff planning and maintain stock organization.
• Manage cash and payment systems according to store policies.
• Ensure compliance with laws, regulations, and sanitation practices.

Professional experience & know how:

• Proven experience in luxury lifestyle hospitality (Bar/Lounge/Restaurant) or in a beverage nightlife service environment.
• Knows the high-end food and beverage business and principles and applies this knowledge to successfully balance all aspects of the business to deliver the required business results.
• Understands the importance and impact of their job in the overall guest experience
• Loves to meet new people with a client centric mindset and the ability to lead by example and inspire a team
• Leadership skills and ability to establish trust relationships at all levels in the business
• Understands the luxury environment as well as the competition and business opportunities
• Demonstrates high operational standards
• High level of presentation, communication with strong interpersonal skills (written and oral).
• Technical and logical approach to solve problems, proactive and highly organized
• Flexible mindset and ability to work independently, but also collaboratively with cross functional teams.
• Technical and logical approach to solve problems, proactive and highly organized.
• Able to meet the demands of a busy bar/concession with high energy levels and a determination to achieve a strong sales record.
• Experienced in handling all methods payment procedures (cash/credit/debit).
• Great communicator and proud team player while having fun doing their job.

Languages

• German and English written and spoken
• Any other language is a plus

Benefits:

• 30+ days vacation
• Attractive employee discounts for own products and corporate benefits
• Meal allowance and coverage for public transport
• E-Bike Leasing and Coverage for Fitness
• Opportunities for further training and (international) development within LVMH

Starting Date: 15.09.2023

In order to ensure the most objective assessment of skills and qualifications possible, we ask all applicants to submit their application documents without a photo.We are committed to equality and making the best use of the talents and diversity of all our employees. We provide equal opportunity for all individuals regardless of age, race, ethnicity, nationality, gender, including gender identity and expression, sexual orientation, disability, marital or civil partnership status, maternity, paternity and adoption leave as well as any other class protected by law.