Service Desk Technician (German & English Speaking)

작업 내용

Are you interested to work in a central role in a dynamic growing organization? Can you educate people, answer questions, and troubleshoot any related problems about technology-based products and services? We are looking for a Service Desk Technician with German and English language, based either in Ireland (Dublin) or Germany (Regensburg), to solve technical problems and provide support for all assigned areas.

About The Role

How you will contribute

• Provisioning of user accounts in Active Directory, MS Exchange, Skype/TEAMS and Unix;
• Resolve 1st level technical issues and work with other IT members to assist in resolving issues at higher levels;
• Deployment of PC desktops and laptops to include imaging, application installation and data transfers;
• Performs minor desktop hardware repair for PC equipment and peripherals that aren’t covered under warranty or by a 3rd party maintenance agreement;
• Log and track support calls and identify issues that require urgent attention and escalate them appropriately;
• Identify trends in support calls and notify the Service Desk of increasing trends and unusual or repeated activity;
• Handle all issues in a timely manner and ensure customer satisfaction;
• Document resolutions and update the knowledge base accordingly;
• Experience in the use of Jira service desk, system centre operations manager, SolarWinds Orion, SCCM; PRTG would be advantageous.
  

Your Key Qualifications

• Great attention to detail and the ability to follow documented processes and procedures;
• Exceptional verbal and written communication skills with the ability to update documentation;
• Excellent organizational skills and the ability to handle multiple tasks at one time;
• Able to work independently when required;
• Required to work weekends and holidays as needed;
• Bilingual (English plus German) skills required.
  At syncreon we are fully committed to the health and safety of our employees. We have full prevention and mitigation processes in place, including cleaning and sanitization practices, as well as screenings, masks and social distancing. syncreon complies with national, state and local orders.
  
  Compensation
  
  syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
  
  About syncreon
  
  syncreon delivers tailored, progressive and scalable solutions to premier global automotive and technology brands, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon. We supply 3PL and 4PL solutions that adapt as quickly as industry and the marketplace evolve. For over 60 years syncreon has provided unique and innovative expertise in providing highly integrated, warehousing management, inbound to manufacturing, reverse and repair, export packing, aftermarket services, fulfilment services and transport. Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities. For more information, visit www.syncreon.com.
  
  Note
  
  Candidates chosen to move forward within the Recruitment Process, may be required to undergo an assessment and/or submit further background information. Any offers of employment may be conditional on completion of required checks and provision of relevant documentation, in accordance with the applicable local legislation.