Senior Solution Engineer - Retail

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Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are inspired by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world.

What is a Solution Consultant?

Also known as a " Presales Consultant," "Sales Consultant," or “Sales Engineer” the Solution Consultant is responsible for leading the solution throughout the sales cycle and delivering thought leadership to companies to transform their customer’s experience. The Solution Consultant is an experienced person who works alongside their colleagues, participates in building our team culture and supports their aligned sales team to create solutions for Retail prospects and customers.

To accomplish this, you should have a strong desire to set the vision translating business objectives into enticing and actionable recommendations. The Solution Consultant will act as an advisor to our Retailcustomers while aiding the customer’s transformational journey.

What roles are we looking to fill in Solutions Consulting?

The Solution Consulting team is organized into several smaller teams based on the products they are selling, or theindustry/vertical they are selling into, in this case Retail.

Your Responsibilities

• To develop and deliver innovative custom solutions, including solution concepts to key decision makers to address their business issues and needs showing business value
• Coordinate and lead the ent ire solution cycle through close alignment with other high performing teams.
• Retail & Consumer goods Industry experience would be very beneficial, incorporating and developing a point of view based on Salesforce’s solutions.
• Clearly articulate the benefits of Salesforce to customers at all levels, examples include; Administration/IT Staff, managers and "C" level executives.
• Present compelling Salesforce & partner solutions while supporting relationships with customers and partners.
• Display initiative, self motivation and deliver high quality results along with meeting all expectations for both internal and external customers.
• Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives.
  

Personality Attributes/Experience

• Learn the unique business requirements of Retail customers and translating/presenting those needs into a compelling vision and roadmap for our customers.
• Track record of solution engineering, consultancy, delivery or training success for a software solution organisation. We are open to a variety of backgrounds for the role.
• Solid oral, written, presentation, communication and relationship skills.
• Proven time management skills in a dynamic team environment.
• Ability to work as part of a team to solve problems in dynamic, energizing environments.
• Inquisitive, practical and passionate about technology .
• Likes to be the first to know something and why and how things happen.
• Good at searching out information and experimenting, likes to concentrate on a particular topic and to solve puzzles.
• Good at explaining ideas and finding ways to keep people’s attention.
• Willing and able to travel occasionally
• Related Bachelor’s degree or relevant work experience
• Fluent German & English

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