Sales Support Specialist

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Who are we?

Nuvias UC is a leading Unified Communications & Collaboration solutions and technology enabler with more than 12 years’ in-depth experience in the market. Our rapid development over the past decade has been recognised with various industry awards, including the prestigious Deloitte’s UK Technology Fast 50 and EMEA Technology Fast 500. With headquarters in the UK, Nuvias UC also has an established presence in DACH, Benelux and France and is continuing to grow across Europe.

Alliance Technologies - a Nuvias UC Business

In January 2022, Nuvias UC expanded it’s business into the DACH region, with the acquisition of Alliance Technologies.

The acquisition of Alliance Technologies allows Nuvias to also address the growing UC needs of the DACH market, leveraging Alliance Technologies’ highly specialized team as the core of a new Nuvias UC DACH business unit combining existing Cybersecurity and Intelligent network added.

The Team

As we expand our sales team in Germany we are looking to hire Sales Support Specialists to provide a range of key support services which underpin the Nuvias UC business across the DACH region.

Our well established UK-based Sales Support team already provides services to all sales and renewals departments across the company, enabling these teams to focus on direct customer engagement and activity whilst ensuring all customer queries and quotation requests are handled effectively. Proactively handling inbound requests from customers via email or phone, as well as requests from internal teams.

More about the role...

The Sales Support Specialist will support all external Account Managers within the team to deliver the best customer service experience, for both existing customers and all inbound enquiries. The role also involves managing various back-office processes related to customer orders and loans, and work very closely with the UK teams.

This role would suit a proactive, time oriented individual with great attention to detail, and competent knowledge of Microsoft Office, Excel in particular.

Ideally you’ll be within commutable distance from our office in Bad Homburg, Hybrid working - at least 3 days a week in the office with the team.

What will you be doing?

• Manage and respond to all inbound emails from Sales covering any allocated accounts and basic estimates
• Take general telephone enquiries in a professional manner, qualifying the customer’s requirements and opportunities presented
• Qualify any new leads on existing accounts and pass back to the allocated Account Manager
• Take full ownership when requested on general account duties to support the sales team
• Work closely with various teams including Customer Services, Purchasing and Vendor Operations teams to make sure all back orders are managed in their entirety
• Proactively working with the inhouse renewals team to close service renewals

Don’t worry, we’ll give you constant on the job training when required, including product & vendor training and many other courses to develop your skills in this role.. and you get to work with an amazing team!

We’re looking for someone that...

• Thrives in a fast-paced environment, with the ability to prioritise workload
• Has a good working knowledge of Excel and is a quick learner
• Is diligent and takes pride in their work
• Works well within a team, but can also demonstrate initiative and work well independently
• Is fluent in German & English language (ideally native German)

If this sounds like you, we’d love to hear from you!

In return for all your hard work, we’ll make sure we look after YOU.

Not only will you have a job with excellent prospects in one of the fastest growing companies of its kind, you’ll also reap the benefits of working with exciting vendors who offer great growth potential.

On top of the usual employee benefits in Germany, you’ll get..

???? A day off on your Birthday

We don’t think anyone should have to work on their Birthday!

???? Wellbeing

We believe Mental Health is just as important as physical health, so we have trained Mental Health First Aiders across the business who are always there for a confidential chat.

???? Perkbox Membership with Discounts

Perkbox is an employee benefit scheme that is designed to reward employees for all their hard work and make life a little more affordable.

???? Regular Social & Team Events

Dinners to kick-off sales period! Staff organised charity events! Annual company kick-off events! Christmas Parties!