Sales Support Assistant

Be visionary

At Teledyne FLIR, we have a simple but ambitious mission: to develop market-leading thermal and sensing technologies which enhance everyday life. From saving energy, to saving lives Teledyne FLIR is making a real difference in our world.

Our products are used in a wide array of situations to rescue people in danger, detect criminals, conserve energy, navigate safely, provide security around the globe, and protect our environment.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Your contribution

As a Sales Support Assistant, you are a part of a large sales operations team with locations all around Europe. You are the initial point of contact the customers have with us when making inquiries about our products. It is done primarily by phone or mail. Your job is to take care of the customer by understanding the inquiry’s nature and allocating it to the sales team’s right person, including the necessary CRM data. Our cameras are premium products, and you provide our customers with premium customer service that matches. The sales team finds comfort in your ability to promptly and correctly get them the info they need to take care of the business opportunity. Your reliability and attention to detail become handy when sending our products around Europe and passing through customs before reaching their destination. FLIR Systems is under constant growth and change, and sometimes we don’t have a manual ready waiting for you. When facing problems, you need to find the solution and get the job done by either figuring it out on your own or reaching out to one of your colleagues for support.

The job in plain text

• First touchpoint for customer and distributor questions

• Demo inventory management, including tracking and regular inventory checks

• Quote preparation

• Tender Preparation

• CRM data vetting and lead routing

• Support trade show/event planning and execution

To be ready to take on this role we would love if you have

• Excellent customer service attributes

• Solution orientation and resourcefulness

• Excellent collaboration and communication skills

• A can-do attitude that gets things done

• Prior experience in a sales operations role or other sales job

• Full Professional proficiency with speaking and writing in English and German

• Professional Working proficiency with speaking and writing in French
  

What FLIR offers you

• Based in the Frankfurt office but with options to work remoted part of the time

• To be a part of a market leader and innovative company with a 50 years track record

• Friendly culture with a focus on collaboration, problem-solving, and creativity

• Fair compensation structure and benefits

Interested?

If you liked what you just read, and believe you are the person that will make us better, do not hesitate to apply.

The selection process is ongoing, so don’t wait, but no later than the 1st of October.

Most of the initial communication will happen over mail. Have an eye on your mailbox

When applying, make it easy for yourself. Add a resume and fill out the required fields, no need to add anything else at this point. Please, apply in English.

This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Teledyne FLIR and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne FLIR is an equal opportunity employer.