Operations Manager (m/f/d)

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About This RoleAs the first digital hospital, we are rebuilding the healthcare experience from scratch. This is what allows us to provide patients with an outstanding level of care that we would love to experience ourselves.Backed by renowned international investors, we are helping an ever-growing number of patients receive the highest quality of medical procedures the UK has to offer. To help us maintain this level of care, we need to expand our Operations team with highly motivated and passionate people who thrive in a fast-paced and dynamic work environment.As an Operations Manager, you will be a crucial part of fulfilling our mission to raise the standard of secondary care and make it accessible to all by organising all steps for our patients, so they can receive the best medical outcomes and the smooth treatment journey they deserve. Together with the rest of the team, you will create a new way of treating orthopaedic patients in the UK and beyond.What You Will Do

• Ensure the seamless running of our patients’ journeys, so patients can be at ease from first contact to the moment they are discharged from our care
• Act as the main point of contact for our partner surgeons and their admin teams, working together to organise everything for our patients, from consultations and surgery dates to other medical appointments and the payment of invoices
• Assist the onboarding of our partner surgeons and their admin team by introducing them to our digital structures and workflows, and setting fair and competitive prices for our care packages
• Work closely together with our Patient Care, Partnerships and Product teams to enable the best patient experience
• Continuously improve internal processes and the ways we work with our partner surgeons and hospitals
  
  

Who you are

• Your command of English is native-level (no German skills required), and you are confident communicating professionally via phone and email
• You have at least two years of experience in Operations, Logistics, Executive Assistance, Customer Service or Secretarial Services
• You have impeccable time management, prioritisation and organisational skills
• You can balance working efficiency with a keen attention to detail
• You can remain calm and focus on the outcome for the patient in a fast-paced, target-driven environment
• You are a proactive problem solver who can find root causes, develop new best practices and easily adapt your working style accordingly
• You are a self-motivated individual who also excels in a team
• You hold a valid working permit for Germany
  
  

Bonus points

• You have experience using Google Sheets or Excel
• You have experience working in Healthcare
• You have experience working in startups
  
  

What we offer

• Competitive salary + benefits
• Rewarding work helping patients get the best treatment with the best surgeons in the smoothest way possible
• Flexible working-from-home schedule including up to 4-weeks per year of fully remote work from anywhere in the world
• Competitive yearly holiday allowance
• Urban Sports Club (All-sports/gyms-in-one) membership
• Mental health support with a subscription to Mindsurance coaching and therapists
• An in-office Yoga/meditation space as well as a subscription to the Headspace meditation app
• Independent Cultural Societies are provided with a generous budget to organise events, meet-ups and cultural exchange evenings for themselves and the wider team
• Employee Training & Development budget
• Corporate benefit discounts and Quarterly Awards
• Generous social budgets for project lunches, department dinners or drinks with the team
• German classes to help the team integrate and settle in Berlin
• Weekly company brunches & lunches & Friday drinks, fresh fruit, snacks, fairtrade coffee, and Yorkshire Tea is available in our kitchen every day. We also collaborate with local start-up GoTiger App to provide us with weekly rotations of exciting Asian food for your enjoyment throughout the week
• Regular team events including BBQs, Boat Parties, Stammtisch, Sports Days, Pub Quizzes, and annual team offsite and Summer and Christmas parties
  
  

The application processTotal duration: 1-2 weeksWe believe in giving everyone an equal chance. We want to find out if you have the necessary skills, independent of your background, gender, ethnicity, age etc. and take active steps to reduce any potential bias in our recruitment process.

• Screening: After you submit your application materials, we will review them to gauge if they meet our requirements. We aim to get back to you as soon as possible.
• Recruiter call: If you pass the initial screening, we will be in touch to schedule an initial video call. The goal of this initial video interview is to learn more about you and what you are looking for. This call is also an opportunity for you to learn more about Medbelle and the role so that we can both evaluate if there is a mutual fit.
• Assessment Centre: Stage 1: If this all goes well, we will be in touch to schedule a face-to-face interview with the Orthopaedics Team Lead and Orthopaedics Operations Manager. This will allow you to show how your experience will help you contribute to the role and department. Your interview will be evaluated right away while you will have a short break. Stage 2: If you pass stage 1, you will start working on a case study, which you will present to your potential colleagues at the Team Interview, including a Patient Care Adviser and Product Manager.
• Cultural alignment interview: Your final conversation will be a more personal chat with one of our colleagues, usually a co-founder. It will ensure that you will be a great addition to our entire team and will feel at home here.
  
  

Offer.OUR TEAMAt Medbelle, we are building the digital hospital of the future.We have been providing elective surgical procedures for thousands of patients since 2016 and have been building technology to fundamentally change how secondary care is delivered.Our mission is extraordinarily ambitious: To build a digital hospital that provides better outcomes, better patient experience, lower costs, and a better provider experience. This can only be achieved if we rethink the provision of care, leveraging technology to

• Empower patients in managing their care
• Measure and optimise medical outcomes
• Reduce the healthcare cost by addressing the biggest inefficiencies
• Support healthcare staff to provide care with more ease
  

We started Medbelle in 2016 and have since assembled a team of doctors, digital experts, nurses, managers and programming boffs.We are a team of all ages, beliefs, backgrounds and interests; there are musicians, artists, students, fitness fanatics, mothers and fathers.Everyone is encouraged to fulfil their professional ambitions while making an impact for our patients and working towards a brighter future for healthcare.50+ Medbellians15+ Nationalities1Office dogOUR CULTUREAlone you go fast, together you go far: We celebrate strong individual performance - but we believe that it is only the first step towards success. Extraordinary results require that talented individuals collaborate, with strong opinions weakly held and with a shared commitment to do whatever is best to achieve our joint mission.If this role, our mission, and our culture resonate with you then we would love to hear from you.We are also open to general applications from extraordinary candidates.If you want to learn more about us, here are some links to get you started:Trustpilot: Best-rated medical provider in the UK - What our patients say.Glassdoor: What our team members say.Medbelle on TechCrunch.At Medbelle, we strive daily to be as inclusive as possible, not just because it’s the right thing to do, but because it makes us stronger.We will always celebrate you for, well, being you!This means all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.