Helpdesk Specialist 1

☞ M.C. Dean, Inc.

전망: 153

갱신일: 07-10-2024

위치: Stuttgart Baden-Württemberg

범주: 정보 기술

산업: Informationstechnologie

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작업 내용

M.C. Dean is Building Intelligence™. We design, build, operate, and maintain cyber-physical solutions for the nation’s most recognizable mission-critical facilities, secure environments, complex infrastructure, and global enterprises.

Our success relies on great people delivering innovative projects and solutions for Fortune 100 companies and the most recognized agencies in government, defense, and security.

Join our more than 4,500 employees worldwide who engineer and deploy automated, secure, and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together we are creating the integrated systems and technologies that shape the built and cyber-physical world.

We offer an excellent benefits package including:

  • A competitive salary
  • Medical, dental, vision, life, and disability insurance
  • Paid-time off
  • Tuition reimbursement
  • 401k Retirement Plan
  • Military Reserve pay offset
  • Paid maternity leave

PURPOSE: The Helpdesk Specialist / Network Administrator I performs Tier I related tasks to administer and support of all end point devices, services and application for end users and workstations at M.C. Dean, Inc.

RESPONSIBLE FOR:

  • Require knowledge of PCs operating systems and configurations.
  • Require fundamental knowledge of Windows Server functions.
  • Strong analytical abilities and experience with Microsoft Office suite.
  • Be of high aptitude and keen on details.
  • Installing, repair and the configuration of PC hardware and software for end user.
  • Installing, configure peripheral devices on PCs and troubleshooting connection related problems.
  • Knowledgeable to setup and connect PC to LAN and wireless networks. Troubleshoot if any issues.
  • Be able to update device drivers and OS patches on workstations.
  • Installing, configuring and supporting local and network printers.
  • Attention to details in completing assigned tasks using ticketing system.
  • Strong organizational, teamwork and communication skills.
  • Finish assigned tasks and tickets in timely manner.
  • Communicating effectively in writing and verbally as appropriate for the needs of the audience.
  • The incumbent reports to Senior Network Administrators.
Experience:
This position requires at least two (2) years of experience as a Network Administrator.
  • Knowledge of Workstation OS.
  • Knowledge of TCP/IP stack.
  • Follow documented solutions and guides.
  • Knowledge of the maintenance/installation of all Microsoft software products.
Other Required Experience:
  • Knowledge of PCs operating systems and configurations. Fundamental knowledge of Windows Server functions.
  • Strong analytical abilities and experience with Microsoft Office 365 suite. Deploy, repair and configure of PC hardware and software for end user.
  • Be able to update device drivers and OS patches on workstations.
  • Troubleshooting connection (Wi-Fi, LAN, VPN) related problems. Installing, configuring and supporting local and network printers.
  • Attention to details in completing assigned tasks using ticketing system. Strong organizational, teamwork and communication skills.
  • Finish assigned tasks and tickets in timely manner.
  • Communicating effectively in writing and verbally as appropriate for the needs of the audience.
  • Managing AD user accounts and AD group membership using Microsoft Active Directory, understand fundamental DNS and DHCP services.
  • Be able to create/update/modify scripts to automate workflow.
  • Create, update How-to technical documentation. Knowledge of MacOS based systems.
  • Deep dive knowledge in Computer deployment and configuration systems: WDS, SCCM etc. Be proficient in reviewing computer event logs.
  • Assist and be hands for Senior Systems and network engineers.

Education

  • Education: High School/GED – AAS degree preferred.
  • Applicant to have 25B-MOS classification.
Abilities
  • Exposure to computer screens for an extended period of time.
  • Sitting for extended periods of time.
  • Reach by extending hands or arms in any direction.
  • Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
  • Listen to and understand information and ideas presented through spoken words and sentences.
  • Communicate information and ideas in speaking so others will understand.
  • Read and understand information and ideas presented in writing.
  • Apply general rules to specific problems to produce answers that make sense.
  • Identify and understand the speech


EOE Minorities/Females/Protected Veterans/Disabled
VEVRAA Contractor

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마감 시간: 21-11-2024

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