Head of User Research

With over 98 million active users across 22 countries, here at Just Eat Takeaway.com, we’re a global food tech company, connecting our customers from Amsterdam to Auckland with the food they love.
As a growing business, we’re searching for opportunities to perfect our processes and implement methodologies that help our teams to thrive locally and globally. That’s where you come in!

As a Head of UX Research, you will build & develop a high-performing UX research team that ensures that our products are deeply rooted in insights about our users, meet their most important needs, and offer world-class experiences. This is a key leadership position within the Product & UX organisation as we look to develop our products into a world-class user-centred brand.

As part of this varied role, we’re counting on you to:

• Create and evangelise a vision for what UX Research at JET should look like - and develop and implement a strategy to achieve that vision
• Develop a vibrant, hard-working team of researchers and managers while encouraging and mentoring them to grow their professional skills and achieve their ambitions
• Ensure a quality standard for UX Research and ensuring it aligns with & contributes significantly to product team goals and ways of working
• Ensure a user-centric and insights-driven product development process and culture.
• Making sure tools, budget, processes are in place to do high quality and efficient research.

Here’s what we’re looking for from our new Head of User Research:

• A solid background working in technology companies with a combination of B2C, B2B or logistics experience with a track record in delivering material results.
• An outstanding, empathetic and self-aware people leader, with experience building, managing, and coaching teams of 5+ people.
• Excellent understanding of UX research methodologies, and passionate about crafting an environment where every person values discovery and is user-focused.
• Ensuring research work and insights bring tangible value to design, product, and business decisions. While being focused on achieving sustainable long-term success
• Outstanding organisation skills and ability to coordinate the research team across the different domains, and can ensure we are aligned across the strategic bets

Here at JET, we offer our colleagues the chance to develop and grow alongside top talent in one of the world’s leading food delivery companies. By providing a creative, dynamic and innovative environment, we empower our people and give them the ingredients for success.

Ready to join us as Head of UX Research? Click Apply Now and send us your CV and portfolio!

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway. We’re committed to crafting an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

Want to know more about our company vision, culture or career growth opportunities? Have a look at our careers site