Customer Support Engineer

☞ Enghouse Networks

전망: 161

갱신일: 22-10-2024

위치: Düren North Rhine-Westphalia

범주: IT-소프트웨어 컨설팅 / 고객 서비스

산업: Telecommunications

수평: Mid-Senior level

직업 종류: Full-time

Loading ...

작업 내용

We are on a hunt for a Customer Support Engineer to join our growing team!Joining our company will give you the opportunity to work with talented people from all over the world in a rapidly growing and fast paced environment. Our global reach makes us an exciting employer for anyone who wants to work in an international environment.The Role:As Customer Support Engineer you will be in a team of high-quality experts and a contact person to telecommunication providers for our Java-based software products comprised of backend systems, webservices, routing, mediation and web-based user interfaces needed for changing telecommunication providers (porting data exchange) or extending the broadband expansion in Germany.This will be an entirely remote position.What you will be doing:
  • Execute technical support on request (via phone or ticket system)
  • Manage simultaneous customer cases
  • Determine problems and deliver solutions, using company internal knowledge base and standardized specifications
  • Document actions taken and log solutions found in a clear and concise manner
To be successful in this role, you bring:
  • Experience in IT Support or similar
  • Understanding of web and network systems (physical, logical, hardware, software)
  • Basic Linux knowledge is desirable or must be acquired on the job
  • Knowledge in Oracle and Post g reSQL databases is a plus
  • Knowledge in Java application runtimes like Apache Karaf and GlassFish /Payara is a plus
  • Knowledge of containers in terms of Docker and Kubernetes and cloud environments such as AWS is advantageous
  • Fluent in German, Good English language skills, both written and spoken
What we offer:
  • Work life balance
  • Opportunity to work for a diverse and inclusive company
  • Growth opportunities
  • Employee benefits
We thank all applicants for their interest; however, only those selected for an interview will be contacted.Enghouse is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Enghouse Systems is a publicly traded Canadian IT company. Enghouse shares are traded on the Toronto Stock Exchange (TSX) under the symbol “ESL”.
Loading ...
Loading ...

마감 시간: 06-12-2024

무료 후보 신청 클릭

대다

작업 보고
Loading ...

동일한 작업

Loading ...
Loading ...