Customer Success Manager (all genders)

☞ Parkdepot

전망: 110

갱신일: 09-10-2024

위치: Munich Bavaria

범주: 컨설팅 / 고객 서비스

산업:

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작업 내용

Your new role

Are you ready to join us on an exciting road trip? We are an up-and-coming startup and have set ourselves the goal of turning parking space management on its head. With our innovative technology, we are ready to transform mobility and create new paths.

Imagine accompanying the implementation of new parking spaces and the onboarding of new customers, revolutionizing the way parking spaces are managed. You will have a significant impact on the future of urban mobility. With your expertise in customer care, you will strengthen our position as market leader while achieving new successes together with our excellent team as Customer Success Manager (all genders).

What to expect

  • Onboarding: Structured support for the implementation of Parkdepot through emails, phone calls and web demos
  • Enablement: Developing our new and existing customers into experts for our product and advising them on the best possible use of Parkdepot
  • Customer support: Ensuring customer satisfaction by providing expert advice on parking processes with Parkdepot
  • Proactive stakeholder management: Collaboration with internal departments, e.g. Commercial, Product & Engineering and our B2B customers, to ensure a successful project process
  • Process optimization: Continuous optimization of our processes through automation of individual work steps
Inspire us by

  • Your background: Successfully completed studies in economics, social or natural sciences or comparable commercial training
  • Your experience: At least 1 year of professional experience in customer service or account management, ideally in a B2B software environment
  • What sets you apart: Strong customer and service orientation as well as a convincing appearance
  • Tools: Confident handling of G-Suit, Outlook, Microsoft Tools or similar and ideally initial experience with CRM tools (Salesforce etc.)
  • Language skills: Very good communication skills in German (C1 level) and fluency in English, both written and verbal
What we offer you

  • Flexibility: Our model allows you to tailor your work schedule to your unique requirements, ensuring maximum flexibility
  • Workation: Work in inspiring locations during your Workation for fresh ideas
  • Security: Your workplace security is ensured by our profitable business model
  • Profit sharing: Benefit from our Virtual Stock Option Plan (VSOP) and participate in the success of Parkdepot
  • Measurable goals: Our OKRs allow you to directly measure your impact on our product and company success
  • Events: Celebrate our successes at our legendary team events and OKR parties
  • Catering: Fresh coffee from our portafilter machine around the clock for your energy and productivity. Discover the variety of Bella&Bona, our online cafeteria, or help yourself to our fruit basket or enjoy breakfast at the cereal bar
  • Health: We support your health and fitness with EGYM to keep you active
  • Development: Take advantage of our language courses or in-house training programs to learn new skills
  • Equipment: Decide on your own equipment to work efficiently and comfortably
  • Dress code: Dress in a way that makes you feel most comfortable
Innovation through diversity

Regardless of your background, origin, gender identity, or individual circumstances, it’s your personality that interests us. That’s why we’re committed to building a culture of collaboration and respect, where every team member has a voice, can grow, and feels valued with us
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마감 시간: 23-11-2024

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