Customer Success Engineer (YouTrack)

We are JetBrains, a leading software company. For over 20 years, we have strived to make the most effective developer tools on earth. Our tools speed up production, freeing developers and teams worldwide to grow, discover, and create.

YouTrack is a project management tool that is used by more than 85,000 teams worldwide. We’re actively developing YouTrack and have a strong roadmap ahead. The YouTrack team has been driven by strong revenue and customer base growth during the last few years. As a Sales / Customer Success Engineer on the YouTrack Marketing and Business Development team, you’ll be responsible for cultivating relationships with our small-business, medium-sized, and enterprise customers worldwide and helping our partners develop their capabilities to deploy YouTrack successfully.

As part of our team, you will:

• Provide technical guidance and pre-sales engineering assistance to potential new customers.
• Provide onboarding sessions for new customers and technical training for existing ones.
• Develop key sales, demo, and promo materials for YouTrack and adapt existing demo stands for specific use cases.
• Manage existing large accounts and work proactively to preserve and develop them.
• Act as a liaison between customers and the product team.
• Recruit potential partners and work with existing ones to develop their YouTrack deployment capabilities.

We’ll be excited to have you on our team if you:

• Have 3+ years of customer-facing experience in marketing, project management, or a related discipline.
• Can speak and write English fluently, as it is the preferred language of communication with customers and partners, as well as within the team.
• Have strong interpersonal communication skills, both verbal and written.
• Are comfortable giving both in-person and remote presentations, holding Q&A sessions, and doing product demos.
• Have a technical background, experience with developer tools, and ideally hands-on experience in software development, QA, system administration, release automation, or a related field.
• Are able to work efficiently and successfully without direct supervision in a distributed team.
• Have a proven track record of building and developing relationships in the B2B sphere.

• Fascinating work in a dynamic, friendly team.
• Competitive salary.
• Flexible working schedule.
• Six weeks of paid vacation (local regulations can be applied).
• An office library with specialized work-related books and magazines.
• Comfortable working environment, with ergonomic workplaces, fitness and leisure zones and a company-paid car park.
• Excellent opportunity for professional and personal development, opportunity to travel to professional conferences worldwide.
• Additional benefits including lunch, free refreshments and snacks in the office, and more.