Customer Excellence Teamlead

☞ Ardo

전망: 133

갱신일: 06-10-2024

위치: Ratingen North Rhine-Westphalia

범주: IT-소프트웨어

산업: Food Beverage Manufacturing

수평: Mid-Senior level

직업 종류: Full-time

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작업 내용

DE - Ratingen

Your Scope

As a Customer Excellence Team Lead, you supervise a part of Ardo’s customer service officers and sales support team, who monitor a worldwide customer portfolio within the industry, retail, and foodservice markets. We have a mission to excel in customer satisfaction by providing excellent service (supported by departments such as Sales, Supply Chain, Finance, and the other local Ardo sites).

The scope of the role is to:

Take the lead in the daily planning and development/coaching of your team.

Support and advise team members in complex cases.

Set up the right onboarding & training tools within your team.

Act as a stakeholder for your counterparts in other departments, such as credit control, production planning, logistics, …

Take the lead in projects within customer service or represent customer service in international projects.

Install and monitor processes and KPIs. (e.g., complaint handling, customer activities & interactions).

Indulge our teams in digital tools, supporting our day-to-day activities.

Act as a key user for SAP integration.

Your profile

You have a Bachelor/master’s degree.

You have a first leadership experience in a customer-oriented environment, preference in a large, fast-moving company.

You love to take ownership & initiative.

You are a good communicator and develop an active relationship with your (inter)national stakeholders

You think in a solution and process-oriented way, embracing change, with a continuous improvement mindset.

You speak fluent Dutch, English, French, and /or German / Italian.

You have the right communicative skills (to-the-point, constructive) and are a team player.

Lifelong learning is obvious for you; you love to inspire your team members.

You have a positive attitude and the right motivation to obtain results.

We offer

A dynamic family business and an international company. At Ardo you will find the best of both worlds. Your knowledge, skills and dedication are regarded as the company’s driving force.

The freedom to actively participate in shaping the business and the opportunity to develop professionally.

We offer an attractive remuneration and extra-legal package. We care for our people and create family-friendly surroundings by offering you the flexibility to work 2 days/week from home.
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마감 시간: 20-11-2024

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