Complaint Manager (m/w/d) Heidelberg

☞ BD

전망: 156

갱신일: 24-10-2024

위치: Heidelberg Baden-Württemberg

범주: 아르바이트 경영진 생산/조작

산업: Medical Devices

수평: Mid-Senior level

직업 종류: Part-time

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작업 내용

Job Description Summary

The incumbent will work as Complaint Manager (m/f/i) for medical products manufactured in Heidelberg on the complaint resolution, root cause identification and improvement activities.

We are open for applications in full-time and part-time (min. 50%). Please note the fixed-term contract.

Job Description

The tasks and responsibilities in complaint management are
  • Leading the complaints process for the Plant
  • Performing complaint investigations and drive root cause analyses with respective stakeholders
  • Defining relevant corrections and improvement actions based on identified root causes
  • If applicable, performing required escalation steps (e.g. material review board, situational analysis, etc.)
  • Driving compliance to complaint quality metrics and targets for complaint management
  • Presenting complaint data, trends and statistics to relevant stakeholders
  • Running the complaint boards
  • Being the subject matter expert and to-go person for Complaint Management
Other Tasks And Responsibilities Include
  • Document management which comprises reviewing, overhauling and improving controlled documents in the area of responsibility
  • CAPA management (corrective and preventive actions) including implementing relevant CAPA in the area of responsibility
  • Supporting external audits from notified bodies and customers (e.g. audit preparation activities, handling information requests and preparing materials/documents for the audits, preparing CAPA plans and conducting follow ups, etc.)
About You

You have a university degree in food technology, process engineering, biotechnology or a related field of study and at least 3 years of professional experience in the food processing, pharmaceutical or chemical industry, ideally in the area of complaint management or improvement management.

Further Requirements Are
  • Good knowledge of GMP, IVDR or MDR
  • Good understanding of root cause analysis process and statistical tools
  • Understanding of quality systems regulations and regulated environments
  • Good Knowledge of ISO:13485:2016
  • Basic Lean Six-Sigma skills
  • Very good knowledge of the common Microsoft software applications (e.g. Excel, Word, Power Point) and knowledge of SAP
  • Ability to prepare and present data and their presentation and documentation
  • Fluency in German and English is a must
Our Offer

A professional challenge in a highly motivated team, a global environment and with long-term perspectives. A familiar working atmosphere in an innovative environment where your opinion matters. Diversity characterizes our corporate culture and we are convinced that it makes us a stronger team. We value each person as an individual with their abilities and needs. In this sense, we welcome applicants who wish to work part-time, people with severe disabilities and applicants of any gender.

Primary Work Location

DEU Heidelberg - Tullastrasse

Additional Locations

Work Shift
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마감 시간: 08-12-2024

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