Key Account Manager - Collectables (German Speaking)

What you will do:

An Account Manager contributes to the realisation of our commercial targets in our dynamic organisation . You will play a key role in acquiring, onboarding and developing the right set of customers that will add value to our platform.

New Business:

• Identify new business opportunities in line with our strategy for categories in the German speaking markets
• Acquire new business through telephone, email, field visits and fair visits
• Work closely with our Collectables Experts to understand what are the market needs, and the right quality of supply.
• Onboard new sellers and set them up for future growth

Existing Business:

• Supervise and steer the development of seller KPIs for our existing sellers
• Team up with key internal stakeholders to provide our key sellers the best possible help and service to grow
• Draw up and maintain win-win commercial agreements between Key Sellers and Catawiki
• Grow and retain an extensive book of business through upselling, relationship building and targeted communication by monitoring and analysing KPI’s
• Derive qualitative and quantitative insights using real customer stories, feedback and data trends
• Develop positive relationships with a portfolio of existing key clients, providing: support during initial product implementation and employee onboarding, recommendations and advice around best practices, support during new product/guidelines launches, and help to resolve product-related issues or concerns
• Proactively suggest and follow up on opportunities for improvement to internal stakeholders

You will be part of the Collectables department and be working for the German-speaking markets.

The job is based in Amsterdam, with visits to leads/Sellers/fairs/events on a quarterly basis.

Who are you:

• Minimum 2+ years of sales, business development and account/relationship management experience
• Native-level language skills in German
• Business proficiency in English
• Consistent achievement of business-critical metrics, revenue targets, and company goals
• Excellent communication and interpersonal skills, with the ability to persuasively communicate recommendations as well as being able to effectively champion customer needs and cultivate relationships
• A growth oriented outlook and relish the challenge of working in a fast-paced, dynamic team environment
• Strong use of insights and confidence around data-centric decision making
• Ability to problem solve on your feet, adapt, and grow quickly as we build the Account Management organization
• Excellent organization, project management and time management skills
• Resourcefulness, creativity and an unwavering customer focus
• Knowledge or passion in Collectables (f.e. Coins, Stamps, Comics, Toys, ... ) is a plus

Here’s what we can offer you:

• A diverse and international team with over 40 different nationalities.
• Access to trendy offices located in the heart of Amsterdam with an easy-going atmosphere. Catawiki practices an hybrid office policy, with a mix of work-from-home and office presence
• Tailor-made trainings to facilitate your personal and professional growth
• Stock Options: All Catawikians are granted 100 Stock Options after 12 months of service.
• And there’s more! Paid holidays, holiday allowance and a fantastic pension plan paid for by Catawiki.