Technical Sales / Application Engineer

仕事内容

DigiFabster is a leading manufacturing software company based in Pasadena, California. DigiFabster’s innovative computational geometry & data-fueled eCommerce sales platform allows SMB & large engineering parts manufacturers to sell online 24/7. The best way to think of us is as “Shopify for custom manufacturing businesses”.

DigiFabster shortens the ordering process from days/weeks to minutes, increases the efficiency of communication between engineers and manufacturers, and reduces overall time of production. DigiFabster is used by countless manufacturing companies across the U.S., Europe, as well as 40 additional countries.

Founded in 2015, DigiFabster has generated over $100 million in revenue for manufacturing businesses across the globe. DigiFabster is a venture-backed company with offices in the US and Europe.

CUSTOMER SUPPORT MANAGER RESPONSIBILITIES

Our Application Engineers / Technical Sales work directly with Sales Development Representatives and perform customer product demonstrations. Additionally they interact with customers in an effort to leverage DigiFabster’s platform to grow their business.

Are you a passionate, hard-working individual that enjoys working with like-minded professionals in a thriving, fast-paced company?

We’re a driven and dedicated team; a priority will be placed on guiding your career path making every effort to foster growth to help you achieve your professional goals and aspirations.

ESSENTIAL FUNCTIONS

PRESENTATION: Perform demonstrations of our software &/or co-host on-line sessions with Sales Development Representatives, educating prospects how DigiFabster can address their unique needs, address efficiency and offering a timely return on investment.

SUPPORT: Assisting our DigiFabster customers with technical support matters as they learn to incorporate our platform into their back-office process.

TECHNICAL EXPERTISE: Support sales team members; work with them to identify any challenges customers may be experiencing in their day-to-day business endeavors, educate team members and address technical questions.

Report directly to VP Sales in the local office or remotely.

REQUIREMENTS

• Bachelor’s degree in Mechanical Engineering or related field

• Minimum 2 years of 3D printing/CNC/sheet metal/injection molding and CAD experience

• Personable, hardworking, autonomous, team player with a positive solution-oriented attitude and excellent customer service skills

• Strong written and verbal skills; ability to present to ‘C’ level executives, owners and end users alike

• Strong LISTENING skills; allowing one to hear what the prospective customer is saying (what they need) and assist in a timely professional manner

• Multitasking ability; able to contribute in a positive environment and work well with team members and customers alike

If you believe you have what it takes; and have a strong desire to be part of a world class organization… we look forward to hearing from you.

WHY DIGIFABSTER?

• Opportunity to offer impact in a fast-paced culture to accelerate our companies trajectory
• Collaborate with a dynamic, international team with multicultural backgrounds
• We offer 14 PTO days per year
• Work hard; play hard. We believe in a healthy work-life balance
• DigiFabster is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

DigiFabster is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

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Job Type: Full-time

Pay: 30,000.00€ - 39,000.00€ per year

Education:

• Bachelor’s (Preferred)

Experience:

• 3D Printing, CNC, sheet metals, injection molding: 2 years (Required)

Language:

• English (Required)