Senior Implementation Manager, DPS Europe

Company Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

Client Services is recognized as the Visa authority for Client operational business within Visa and the business units of Client organizations in Europe.

The Senior Implementation Manager position is a member of the Client Services DPS Europe team, responsible for the implementation of complex programs, projects or other sensitive activities for clients. This is an individual contributor role, requiring initiative and independent judgement to define appropriate courses of action where no precedence exists, taking a broad perspective to identify innovative solutions.

The role serves as technical/functional specialist and works closely with global teams whilst independently driving results with guidance only in the most complex situations. Provides subject matter expertise support to the broader team.

What we expect of you, day to day.

• Lead project management of implementation for assigned Visa client institutions to ensure client expectations are exceeded.

• Coordinate directly with clients to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests.

• Work with clients to understand their needs, gather client requirements, establish project scope, develop and maintain project plans, status reports and issues logs, identify project team resource requirements, and establish project dates and deliverables.

• Manage in a matrixed fashion the efforts of Visa technical and business resources, as well as Client, 3rd party resources including other project managers.

• Provide proactive, accurate and timely communications to internal and external stakeholders, including providing clear and concise executive-level updates

• Manage non-routine, complex processing and change requests, as well as short term tactical and strategic client initiatives.

• Act as the Project Lead for various initiatives – both internal and external – using Project Management best practices and skills.

• Represent client system and operational requirements to internal Visa organizations.

• Ensure required project documentation is completed providing client consultancy where necessary.

• Escalate projects that are in jeopardy and work with key stakeholders within Visa and the Client organization as appropriate to make decisions that bring needed resources to resolve any issues.

• Responsible for own workflow assignments and proactive identification of project issues and working through complex challenges and conflict for resolution with limited guidance

• Proactively build relationships beyond “business as usual” contacts

• Proactively drive team collaboration and team decision making as well as providing direction for team goals.

• Adapt implementation processes when necessary to support unique project requirements

• Recommend opportunities and offer potential solutions to improve Visa processes and procedures that can result in measurable and sustained improvement in cost, quality, and efficiency.

• Drive through continuous service improvement activities to ensure risks and issues are effectively managed.

• Create, update and enhance internal support documents to assist internal and external partners.

• Support all business enhancements and all Visa mandates.

• Provide ongoing guidance and knowledge transfer to less tenured Implementation Managers.

• Understand legal and regulatory environment under which our clients practice business to provide input to their decision-making process when proposing solutions and options for how they are configured to minimize risk and ensure compliance.

• Contribute to development of functional strategy and recommend product or service improvements

Qualifications

Qualifications:

• Bachelor’s degree or equivalent experience; requires a minimum of 10+ year’s progressively responsible experience in a customer support role in financial services, payment card, software or information services.
• Strong knowledge of and ability to consult on payments industry and one or more Visa products and services
• Strong project management skills
• Ability to manage a complex portfolio of projects functioning as a Program Manager
• Confirmed abilities in negotiating with and influencing clients and staff an management at all levels as well as the ability to successfully handle contending priorities while serving as a positive influence across the organization.
• Excellent time management, organization, and planning skills.
• Ability to comprehend and translate complex technical issues and apply business solutions.
• Demonstrate success in client relationship management.
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
• Demonstrated ability to articulate complex technical terms or processes into business language.
• Excellent verbal, written, presentation and interpersonal skills
• Excellent command of written and spoken German and English required.
• Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
• Available to travel if needed

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.