Onboarding Product Manager (m/f/d)

JPMorgan Chase & Co. is expanding its business and is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. We believe that engaging, relevant and contextual content is at the heart of personalized customer experiences.

We are seeking candidates who want to be part of building digital products and services across the globe in a start-up atmosphere, backed by one of the leading financial services providers worldwide. Join us in Berlin as we embark on this exciting chapter in the continued growth of our business.

Role And Responsibilities

• Help to define the product vision, roadmap and objectives ensuring fit with the overall value proposition;
• Define product requirements with the ability to provide process improvements based on customer research and analysis;
• Work with an agile multi-disciplinary full stack squad to deliver product requirements, balancing quality with speed to market;
• Manage regulatory issues, controls, risk, and resiliency on an ongoing basis, anticipating and mitigating issues;
• Manage the in-market product, using appropriate KPI’s to improve customer experience and performance;
• Ensure a thorough understanding of customer needs, behaviours and pain points, as well as competitive landscape and industry best practice
• Management and direction of third party vendors associated with your product.

Required Skills, Experience and Qualifications

• Domain expertise in customer onboarding in Germany and/or other European Countries
• Experience working for a Fintech or Bank in the area of Customer Onboarding or Digital Identity
• Track record of building end-to-end customer onboarding journeys and managing them in the market
• Exceptional problem solving and analytical skills with solid critical thinking, attention to detail and analysis in technical scenarios
• JIRA/Confluence experience would be an advantage
• Excellent client/stakeholder management skills.
• Proficient level of technical understanding and the ability to navigate the general principles around both front and backend app development
• Experience managing digital product analytics and the ability to define KPI’s and drive improvement through rigorous analysis and measurement
• Demonstrate the ability to handle multiple priorities / deadlines without compromising quality
• The ability to define an appropriate product MVP and improve through feedback and iteration
• The ability to incorporate user needs, business needs, and technical constraints/opportunities into the product development process
• Must be capable of independent decision-making as well as able to take direction and work as a team player
• Good level of German and fluent English language knowledge

We Offer

• Supportive environment to combine work and family requirements: flexible work arrangements, plus special support for working parents in emergency situations with free emergency childcare services
• Financial stability: competitive salaries, pension provisions via the BVV and our very own pension plan as well as an accident insurance
• Personal wellbeing: a range of offers available - from on-site medical checks and vaccinations to educational sessions, plus the option to increase your vacation entitlement to more than the standard 30 days pa
• Create a workspace where you can be yourself: you can get involved in our local philanthropic agenda as well as join employee networking groups
• Build your career: benefit from our bespoke mentoring programme and a broad range of learning and development offerings

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.