Markets & Sales Process Manager (all genders)

THE ROLE & THE TEAM

Zalando’s success tells the story of our exceptional team and our efforts. We are always happy to welcome new colleagues who join us in creating the world’s best online fashion experience.

As part of Zalando Lounge, Markets & Salesdepartmentis responsible for the campaign planning, article selection, onsite merchandising and sales curation. We are looking for a Process Manager who is passionate about creating clear frameworks, processes and procedures that allow our business teams to work efficiently and effectively for our customers.

As a Process Manager (all genders), you will be responsible for design, documentation, optimization and launching of processes that represent the basis for the day to day work of Zalando Lounge´s Markets & Sales department. You strive for ensuring operational and business excellence across all processes, from campaign planning to onsite sales curation. You will become highly knowledgeable on all aspects of our merchandising and retail processes and should be the go-to person for support and insights on how to make our processes more efficient.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be the starting point for fashion - one that is inclusive by

design. We only assess candidates based on qualifications, merit, and business

needs. We welcome applications from people of all gender identities, sexual

orientations, personal expressions, racial identities, ethnicities, religious beliefs, and

disability statuses. We only want to know why you’re great for this role, so please

avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform

us of any accommodations you may need, so we can best support and assist you

throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion

Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups

WHY YOU SHOULD BE INTERESTED

• You evaluate and map existing business processes to new standardised ones involving a change in tooling and ownership of responsibilities.
• You work closely with the product management team to make sure the new technical solutions and capabilities are used by the operational teams and identify key areas where improvement work can add most value.
• You identify potential for optimization and implementing standardizations for the merchandising and retail processes while keeping in mind the business model.
• You are responsible for the preparation, execution and post-processing of different process workshops, which are necessary to ensure the feasibility of the proposed processes.
• You are the first contact person for Zalando departments in regards to Markets & Sales processes and will actively cooperate with them in order to implement new or optimise existing processes.
• You keep all stakeholders and teams abreast of relevant procedural changes and oversee training of staff where appropriate.

WE’D LOVE TO MEET YOU IF

• You have a sound commercial understanding and at least 2 years relevant experience in process or project management in mid- to large sized companies
• You have a strong business growth mindset and a passion to solve problems by working closely together with stakeholders, product managers and engineers
• Getting up to speed on complex processes is easy for you, but most important is your ability to break down components to identify high-level areas of improvement and using process tools to deep dive and identify root causes and you find the biggest opportunities and best solutions fast and reliably
• You have experience in process visualisation, great logical thinking and experience in communicating with the different stakeholders
• You are up for an exciting challenge in which you feel comfortable independently driving projects forward and autonomously achieving our goals.
• Passion for continuous learning and be a promoter of process & project management best practices within the department and company

ZALANDO BENEFITS

Career Development

• We offer peer-to-peer performance reviews twice a year
• Learn and develop through our extensive Zalando training platform
• Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
• Support from an international team of experts; mentoring and professional development opportunities

Wellbeing

• 2 days paid leave per year for volunteering
• Minimum of 27 holiday days per calendar year
• Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
• Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

Flexibility

• Flexible working hours
• Relocation assistance for internationals
• If you work from an office in your role, a choice of office equipment to be delivered to you, to support you working from home due to COVID-19 safety

Financial

• Access to the employee shares program
• 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
• Discounts from a wide range of external partners

Family

• Employee parents’ forums and employee resource group
• Supported transition into and out of parental leave, with a buddy and re-onboarding plan
• 3 fully-paid child sick days per year
• Free counselling, assistance, and referral service for all matters concerning yourself and your family via the Fürstenberg Institute

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

ABOUT ZALANDO

It’s the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values: https://jobs.zalando.com/en/our-founding-mindset

do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability

Follow us on Instagram: instagram.com/insidezalando

Please note that all applications must be completed using the online form - we do not accept applications via email.