Intern/ Working Student Customer Advocacy

The Team:

The Customer Advocacy team is responsible for activating customer advocates for various needs such as event speaking opportunities, discussion with other customers/prospects and developing success stories that can be used with prospects and customers in order to support and inspire others. The aim is to develop a Customer Advocacy journey and partnerships with the customers

The Role:

Advocacy Activation: the intern/working studentwill have opportunities to work on a diverse set of Advocacy initiatives and will gain capabilities in customer relationship building, story telling, data management & accuracy across our customer references, marketing tools, event preparations and other skill-sets.

The work you’ll do:

• Conduct interviews with Sales/Customer Value Managers for story qualification
• Support assets development to showcase our customer’s success (web stories, blogs, videos)
• Own some part of the event speaker sourcing following the customer advocacy process
• Deliver regular refreshes on the updated processes for Customer Advocacy (Customer value group)
• Regular catch up with to the Senior Manager Customer Advocacy in Europe
• Support execution of new slide sprints (Europe and Global)

The qualifications you need:

• Master Degree level or advanced studies
• Requirement: proven project management experiences, excellent communication skills (verbal and written)
• Requirement: English - Full professional proficiency and ideally native German. Spanish & French is a plus
• Highly organized, outcomes-oriented
• Know your way around Excel, PowerPoint and GDrive and value building relationships with colleagues and customers alike
• Think creatively
• Enjoy social media and have a great interest in software
• Be a team player and provide support in several different types of projects to help increase marketing impact on the business

What Celonis can offer you:

• The unique opportunity to work within a new category of technology, Execution Management
• Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
• Great compensation and benefits packages (stock options, retirement plan, generous time off, family leave from day one, and more)
• Mental well-being support (mindfulness tools such as Headspace, virtual events, and more)
• A global and growing team of Celonauts from diverse backgrounds to learn from and work with
• An open-minded culture with innovative, autonomous teams
• Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
• A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future