Field Service Engineer

仕事内容

Find what drives you on a team with a 70+ year history of being recognized for discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our portfolio is broad, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here. Our career opportunities are as diverse as our products and they are all focused on creating better lives and a better planet. At Pall, we believe that innovation is our legacy, our privilege, and our destiny. If that resonates with you, join us!

To strengthen our team in Germany we are looking for an enthusiastic and experienced Field Service Engineer.

You would be working from home and on-site with our customers throughout Germany and surrounding countries including Slovenia and Croatia.

THE ROLE

Responsible for daily service and support of the existing customer base. The engineer also supports sales growth, service growth and customer satisfaction. Field Service Engineers are responsible for service, repair, installation, and maintenance of Pall Corporation equipment at customer sites.

Diagnoses system failures and resolves most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.

Key Responsibilities

• Customer Satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Calibration and Preventive Maintenance, regular upgrades as deemed by Pall Corporation technical staff.
• Drive to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”
• Understands customer perception and the business impacts, and is commercially capable of resolving customer issues
• Achieve yearly revenue target
• Leads by example to develop a continuous improvement culture
• Assumes accountability around daily management and monthly KPI’s
• Drive new equipment lead generation from Service to aid Sales growth
• Partner with sales to support existing sales initiatives to drive growth
  

Education and/or [[}} equired

• 3 – 4 years of field service experience or more
• Strong electrical engineering / maintenance experience
• Strong knowledge of working Siemens controls in a service or maintenance capacity
• Good Team attitude to work with and support fellow FSEs and service team members.
• Able to travel 85% of the time
• Valid passport and driving license
• Ideally living within 1 – 2 hours drive away from Bad Kreuznach in Germany (or relocating closer)
• Electrical qualifications
• Computer literate (especially in Excel, PowerPoint, and SAP a plus)
• Ability to listen to Customers, Sales, Customer Service and generate meaningful insights
• Successfully deliver results while quickly adapting to changing priorities
• Sales ability or experience , experience in a customer facing role
• Must have the drive/motivation to take action. Able to prioritize daily activities and determine what requires immediate attention.
• Strong Interpersonal and Communication skills. Team orientated, positive attitude and motivator.
• Strong problem-solving skills
• Commercial experience - direct selling of products or services would be helpful
• Electrical, hydraulic, pneumatic, mechanical troubleshooting, theory and application
  

Interested? Join the PALL Team!

If you would like to explore this great opportunity further and find out more about our competitive salary package, please do not hesitate to contact us!

Pall Corporation is proud to be part of the Danaher global family of more than 20 operating companies, driving meaningful innovation in some of today’s most dynamic, growing industries. Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world-class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.