Customer Service Represetative Working Team Leader (m/w/d)

仕事内容

BW Papersystems is a Barry-Wehmiller Group company and a market leader in plant engineering for paper and board processing, the stationery industry, passport production, RFID technology and corrugated board production. We are a global company with over 1,800 employees, locations in the USA, Germany, Italy, Hungary, Shanghai, Singapore and Brazil and a turnover of USD 600 million. As a dynamic and efficient company, we want to continuously develop and improve in the future. Through first-class product innovations and the constant improvement of our commercial and operational processes, we will achieve this goal together!

Find out more: bwpapersystems.com

Our package for you:

• Salary in line with the market and profit-sharing models
• With us, you are not on your own: we have developed a supportive onboarding programme for a smooth start
• Flexibility for a good work-life balance thanks to flexible working hours and the option to work from home
• We make the working day as pleasant as possible for our employees: free parking directly at the workplace and free coffee and water
• We offer regular campaigns and promote the health of our employees through health campaigns and active breaks, as well as a bicycle leasing programme for environmentally conscious employees or a selection of employee benefits such as a children’s card allowance, gym allowance, Germany ticket, etc.
• Access to corporate benefits with exclusive discounts from well-known companies
• A wide range of opportunities for personal and professional development

BW Papersystems is looking for

Customer Service Representative Working Team Lead (m/f/d)

Job Functions:

• Lead a team across several locations and countries.
• Plan and perform sales work; develop sales leads; cultivate and maintain good working relationships with customers.
• Work from broad objectives and assignments to secure sales orders from existing and new accounts; demonstrate and promote company’s product capability to customers; meet with all levels of customer’s management in order to develop a thorough understanding of the customer’s needs.
• Monitor competitive activity in the marketplace; determine value management/positioning of the product in the market and competitive differentiation.
• Collaborate with buyers/manufacturing to establish scheduling of manufacturing and/or shipment dates.
• Analyze market trends and recommend sales and promotion techniques.
• Support finance in securing open accounts receivables from customer base.
• Support internal and external customers with logistical required information.
• Perform various other similar or associated duties as assigned or directed.

What we look for:

• Associate Degree with one to three years of related experience and/or training, or an equivalent combination of education and experience.
• Multilingual skills are a must – we require fluency in German and English, and Russian is a bonus.
• Previous experience in leading a team is essential, demonstrating your ability to guide and support team members effectively.
• We value individuals who show initiative, think creatively, and can inspire others.
• Familiarity with sales, pricing, quotations, and proposals is essential.
• Extensive experience in customer relations and knowledge of manufacturing processes is highly valued.
• Strong verbal and written communication skills are crucial; you should be comfortable interacting with all levels of internal and external stakeholders.
• We are looking for someone with strong technical and analytical abilities.
• Proficiency in MS Office is required, and experience with SAP or Infor XA is a plus.
• Excellent communication and interpersonal skills are a must. You should be able to solve problems independently while collaborating with various teams daily.
• You need to be capable of handling multiple tasks throughout the day, maintain a positive attitude, and be adaptable and flexible.

If you are interested and would like to become part of our team, please apply now!

We would like to ask you to submit an English version of your CV with your application. Thank you very much!

Your contact Anna Wieclawski will be happy to answer any questions you may have about your application: +49 (0) 173 653 7154.

Bei Barry-Wehmiller sind wir uns bewusst, dass Menschen eine Fülle von Erfahrungen und Talenten mitbringen, die über die technischen Anforderungen einer Stelle hinausgehen. Wenn Ihre Erfahrung dem, was Sie hier aufgelistet sehen, nur nahekommt, ziehen Sie bitte trotzdem eine Bewerbung in Betracht. Wir wissen, dass das, was uns voneinander unterscheidet, oft zu Innovation, Spitzenleistungen und sinnvoller Arbeit führen kann - daher ermutigen wir Menschen mit unterschiedlichem Hintergrund, sich auf unsere Stellen zu bewerben. Bitte lassen Sie uns wissen, wenn wir für Sie während des Interview Prozesses angemessene Vorkehrungen treffen können.

Company:

BW Papersystems