Country CRM Specialist (m/w/d)

Firmenprofil

Our client is an international pharmaceutical company engaged in the research, development and commercialization of pharmaceuticals across the globe. Their portfolio consists of cutting-edge prescription drugs (RX) as well as Consumer Healthcare Products (OTC). For their affiliate in Germany we are looking for an enthusiastic CRM - Specialist (f/m/d). If you are looking for a challenging and rewarding opportunity, please apply!

Aufgabengebiet

The CRM Specialist (Microsoft Dynamics) is responsible for supporting the sales organization’s use of Microsoft Dynamics CRM/TrueBlue with emphasis on strong training and coordination with the Sales and Marketing teams, analysing business, and process requirements, facilitating testing, documentation, and communication. Perform reporting activities and analysis, and support data quality requirements in Dynamics. This role is supporting the broader team that shares the common goal of delivering and utilizing our CRM application with high business value.

Following are the key responsibilities:1) Training, Documentation, Support and Communication (50%)

• Developing training plans, materials, and documentation for Dynamics’ users; keep materials up-to-date, and coordinating new user and ongoing training sessions.
• Provide training based on the developed plans to team members to ensure clear understanding and expectations.
• Maintain Documents Library as needed to support established Dynamics processes.
• Provide customer support to the sales and marketing teams in their use and adoption of Dynamics.
• Supporting the monitoring and response to adoption rates as needed (additional training sessions, communication, modifications, or other resources) to increase user use.

2) Business Analysis (35%)

• Gathering, documenting, analyzing and drawing conclusions regarding complex data and information.
• Effectively communicate information and respond to questions from end users about Dynamics.
• Work with Global IT in clarifying business requirements.
• Occasional data uploads and creation of reports and dashboards.
• Monthly uploading, mapping and cleaning up of data.
• Assist with Lead lists from marketing campaigns, tradeshows and partners.
• Keep current on new releases and functionality of Microsoft Dynamics.

3) User Acceptance Testing (UAT) (15%)

• Defining, coordinating, and executing user acceptance tests against business requirements with or on behalf of the business units.
• Documenting test results and developing remediation plans with IT to address unmet requirements.

Anforderungsprofil

This person will contribute to the analysis, design and usage of Microsoft Dynamics to include enhancements and therefore should be highly inquisitive, analytical, pro-active, organized and have a demonstrated ability to achieve results by working both independently and in a team environment.

• 
  Minimum 5 years commercial business experience.
• Background in the pharmaceutical industry. Knowledgable about the Pharmaceutical Business (RX and/or OTC).
• 
  
  Bachelor’s Degree preferred and/or relevant work experience in Sales Process Support.
• Must be able to quickly grasp complex business processes.
• Demonstrated experience with business processes including user acceptance and training.
• Excellent communication and facilitation skills.
• Excellent presentation skills.
• Excellent analysis skills.
• Ability to effectively analyze the root cause of a problem.
• Must be able to communicate both up and down in the organization to keep all parties informed and knowledgeable on the problem as well as the proposed solution.
• Must be able to communicate technology requirements to developers and end-users.
• Must be able to perform training for small groups of end-users (mostly via Microsoft Teams).
• Proficiency in Excel (formulas, pivot tables, macros).
• Understanding of database concepts.
• Should possess a drive for continuous improvement and optimization of results.
• This position is a great opportunity for a Microsoft Dynamics trainer who is looking to play a key role in the implementation of Dynamics throughout our organization and grow our reliance and usage.

Vergütungspaket

• Exciting and growing environment.
• Opportunity to contribute on strategic issues and make visible impacts.
• Collaborative working culture.
• Competitive Salary package.