Travel Counselor

☞ CWT

Visualizza: 170

Giorno di aggiornamento: 22-10-2024

Località: Kaiserslautern Rhineland-Palatinate

Categoria: Consiglio di amministrazione Produzione / Funzionamento

Industria: Travel Arrangements

Tipo di lavoro: Full-time

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Contenuto del lavoro

As the U.S. military and government division of CWT, CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.

We are very proud of our 65+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with CWTSatoTravel today.

Position Overview

CWTSatoTravelis seeking an experienced and talented DE-Agent-Travel Counseloryour mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel.

Position Description
  • Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
  • Sells products that are of commercial value to CWT and contribute to CWT’s profitability; sells “add on” attachments (hotel, other); upsells targeted areas of travel
  • Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
  • Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
  • Escalates more complex problems to more experienced staff
  • Assignments include both routine and non-routine work
Qualifications

Position Requirements

Experience & Education
  • Experience
    • High School diploma
    • 2+ years of experience working in a customer service environment that includes 2+ year as a travel counselor
  • Knowledge, skills and abilities (KSAs)
    • Strong verbal and written communication skills
    • Good travel industry knowledge
    • Skilled in GDS and other booking tools used by CWT
Because this position is directly with our United States Federal Government client, the United Sates government requires that the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position. Additionally, you will be subject to a company and government background investigation including a criminal history and credit record review.

CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

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Scadenza: 06-12-2024

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