Technical Service (m/f/d)

☞ Tempo-Team Personaldienstleistungen GmbH

Visualizza: 153

Giorno di aggiornamento: 17-10-2024

Località: Wiesbaden Hesse

Categoria: Amministrativo / Impiegato / Assistente

Industria:

Tipo di lavoro: Vollzeit

Stipendio: 3.000 € – 4.500 € pro Monat

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Contenuto del lavoro

Wiesbaden
3.000€ - 4.500€
Vollzeit
Wirtschaft und Administration

Time for a change – time for a new job! You are a Technical Service and looking for a new professional challenge? Then stop searching! We offer the job you are looking for: a secure job, fair compensation and exciting new tasks at an attractive company in Wiesbaden. Apply now online – quick and easy! We value equal opportunities and welcome applications from people with disabilities.

Was wir anbieten

Independent work
Grow in the company
Chance of permanent contract
Working with the nicest colleagues
Modern workplaces

Was wirst du tun


    Technical Service Tech will have a thorough understanding of all departmental operations and provide support to customers and field personnel as the primary contact for trouble shooting and resolving product problems
    Provides critical account support where required
    Handles high volume of critical, high-risk accounts in addition to other routine requests
    Applies knowledge and creativity to recognize cause and effect conclusions
    Integrates corporate wide and marketing specific strategies and objectives in day-to-day operations.
    Receive inbound customer calls and email communications from both EMEA and US regions and address in a professional and friendly manner
    Review, prioritize and manage group mailboxes for technical services team to ensure all inquiries and complaints are actioned as per procedures
    Provide first level support in troubleshooting customer complaints across the designated product range by analyzing customer problems and asking the appropriate questions to support resolution
    Documenting complaints and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records
    Documents product complaints and inquiries within established guidelines
    Provides data to the organization on customer uses/preferences leading to customer driven design/customer usability

Was bringst du mit

    Commercial education
    The individual will have a minimum of 2-3-years’ experience working in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints
    Demonstrates an understanding of the principles of good Technical writing
    Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook
    Complete bilingual fluency (oral and written skills in German and English); Excellent verbal and written communications skills required in both English and German. Native German speaker is a plus
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Scadenza: 01-12-2024

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