Systems Analyst - Customer Support

☞ General Dynamics Information Technology

Visualizza: 165

Giorno di aggiornamento: 24-10-2024

Località: Wiesbaden Hesse

Categoria: Consulenza / Servizio Clienti IT - Software

Industria: Information Technology Services Computer Software Financial Services

Posizione: Entry level

Tipo di lavoro: Full-time

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Contenuto del lavoro

Job Description

GDIT has an exciting opportunity for a Systems Analyst to support U.S> Army Europe in Wiesbaden, Germany.

As a member of our Enterprise Mission Information Technology Services contract the Systems Analyst is responsible for developing computer systems specifications that address business requirements and fit with company/customer system architecture standards as well as responding, tracking and following-up to telephone, email and team member requests for support

The GDIT technician will begin each workday with a review of all open requests and prioritize based on mission requirements and attend weekly meetings with Division’s XOs. They will provide weekly training of the "Tasker Tool" to Army Personnel, GDIT Team members will coordinate with staff at the earliest possible time to schedule all future action items. Scheduled outages, system preventative maintenance or any item that requires future coordination will be scheduled in accordance with DoDDS-E mission requirements to ensure disruption of educational activities.

The Systems Analyst e nters support requests in tracking system, triage request and coordinate with appropriate Tier 2 support personnel. The Analyst will also be responsible for providing support to end users on a variety of issues, assisting users with all system capabilities such as: office programs, scanning, printing, digital rights management, file recovery and documenting and track user account creation, termination requests, reset requests, etc

Qualifications
  • BA/BS, 2+ years experience
  • Secret Level Security Clearance
  • Ability to obtain TESA
  • Microsoft CRM experience
  • Experience with ’ tasker tool’ system
  • Prior experience with US Military or DOD personnel
Desired Skills
  • Experience working with people
  • Ability to verbally describe how to use an application, system, etc.
  • Demonstrated patience
  • Strong interpersonal and consultative skills
  • Excellent and demonstrated listening skills
  • Excellent and demonstrated verbal and written proficiency in English
  • Strong organizational, prioritization, time and resource management skills
  • Ability to execute tasks in a high-pressure, constantly changing environment with tight deadlines
Scheduled Weekly Hours

40

Travel Required

None

T Elecommuting Options

Telecommuting Not Allowed

Work Location:

DEU Wiesbaden - Wiesbaden Army Airfield (APC180)

Additional Work Locations:

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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Scadenza: 08-12-2024

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