Senior Service Desk Specialist (m/f/d)

BearingPoint RegTech, is a leading international provider of innovative regulatory, risk, and supervisory technology solutions (RegTech, RiskTech, and SupTech) and services along the Regulatory Value Chain for financial services. Customers representing 6,000 firms worldwide, among them large international banks, a major part of the largest European banks, leading insurance companies as well as supervisory authorities and central banks, trust BearingPoint RegTech’s products and services. BearingPoint RegTech works closely with regulators and, as a member of standardization bodies such as XBRL, actively contributes to the standard-setting process. BearingPoint RegTech combines regulatory know-how with a proven, reliable, and forward-looking RegTech solution suite, expert consulting capabilities, managed services, and training seminars.

As a Senior Service Desk Specialist (m/f/d), you will be part of our agile development cycle in the RegTech area and will be responsible for the introduction/extension of our Abacus software product Abacus Banking with the main focus on client facing support activities.

• As a part of our team, you understand and analyze regulations and/or business/client specific requirements of the national and international Banking Authorities, e. g. regarding liquidity, own funds, credit risk, AnaCredit, FinRep, loan and statistical reporting
• You’re responsible for designing, implementing and testing (e. g. regulatory) requirements, new features or software improvements
• You produce reasonable test cases and test data and define user stories in terms of the agile software development process as well as creating documentation for clients and internal use
• You collect all required data for a ticket to classify, analyze and reproduce of errors as well as identification of critical tickets and escalating these to the responsible teams
• You’re responsible to define, create and report ticket statistics according to SLA’s
• You’re acting as a collaboration partner for national and international colleagues at all levels and skills within the organization, e.g. Software Engineers, Architects, etc.
• You provide customer support via telephone, mail or ticket system by answering and solving client requests

• Successfully completed university studies in the field of business administration or similar area
• Proven experience in the fields of banking and accounting. Experience in regulatory reporting of credit institutions is a plus
• You have worked with at least one of the following relational databases: PostgreSQL, Microsoft SQL Server, or Oracle
• You are passionate about working internationally in a constantly growing, agile company
• You have a hands-on mentality and think outside the box to effectively integrate your own ideas into the business
• You have a proactive and communicative personality and you use feedback as a basis for optimization
• You have a trusting & responsible mindset and enjoy working in a team

• We promoteremote working andflexible working hours to enable a positivework-life balance
• We provide you with the opportunity to take on responsibility, carry out variety of tasks in a stable environment, and participate in international projects
• We offer numerous individual and wide-ranging training opportunities, in addition to our buddy-program
• We are proudof ourpositive working atmosphere characterized by a supportive team across different locations and countries and transparent communicationacross all levels
• We equip you with modern devices (laptops, mobile phones, etc.) and work with up-to-date technology
• We value team events and initiate (mental) health activities

To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!

Even if you don’t live nearby our offices, our flexible working hours & mobile working makes it possible for you to become part of RegTech from anywhere in Germany.