Senior IT Service Manager

☞ PALTRON

Visualizza: 246

Giorno di aggiornamento: 24-10-2024

Località: Ismaning Bavaria

Categoria: IT - Software

Industria: Staffing Recruiting

Posizione: Associate

Tipo di lavoro: Full-time

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Contenuto del lavoro

In cooperation with the subsidiary of the largest insurance group in Asia and part of the Toyota Group, Aioi Nissay Dowa Insurance Company of Europe SE, we are looking for a Senior IT Service Manager (m/f/d) at the Munich location.

Aioi is a market leader in customer satisfaction as well as customer loyalty and inspires as a pioneer of automotive captive insurers with innovative technologies such as telematics and an international field of activity.

Tasks
  • You drive the IT process optimization as well as the improvement of the ITSM tool TOPdesk according to the principles of ITIL
  • You are responsible for the implementation of regular review cycles and for ensuring and optimizing quality assurance in the IT department
  • You design and lead process trainings for internal and external IT colleagues of Group IT
  • You maintain the IT service catalog with a view to practical implementation in the operations team and act as a cross-departmental contact for IT Service Management
Requirements
  • Completed studies in (business) informatics or comparable professional training with corresponding professional experience
  • Successful ITIL certification at Practitioner level accompanied by practical know-how in the use of ITIL frameworks
  • Profound knowledge in modeling and designing IT processes (e.g. with UML, BPMN) as well as in handling ITSM tools (e.g. TOPdesk)
  • You identify yourself as an independent communication talent with a strong "get it done" mentality and have fluent English skills
Benefits
  • An excellent work-life balance thanks to 34 days of vacation, flexible working hours as well as a flexible home office option
  • An attractive salary package including a job ticket, monthly travel allowance, a company pension plan and Christmas bonus
  • An employer who cares about your well-being with the help of a pme family service, company health management and supplementary health insurance
  • A company that has been recognized by Kununu as a Top Employer and Open Company, among others, with an excellent working environment
Did we arouse your interest? Then feel free to apply via email or simply call +49 151 688 276 44.

By working directly with the decision-makers, we guarantee you a fast, transparent and customized process. We are looking forward to getting to know you!
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Scadenza: 08-12-2024

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