Officer Customer Service (m/f/d)

Contenuto del lavoro

LOCATION

Ludwigshafen, DE, 67059

COMPANY

BASF Jobmarkt GmbH

JOB FIELD

Logistics & Supply Chain Management

JOB CONDITIONS

Temporary

JOB ID

EN59625613_ONLE_1

BASF Nutrition & Health offers a wide range of products and services for human and animal nutrition, the pharmaceuticals industry, the ethanol industry and the flavors and fragrance industry. With our innovative solutions and modern technologies, we support our customers to improve the profitability of their businesses and to offer products that contribute to sustainable development. We have sites in Europe, North America, South America and Asia-Pacific.

RESPONSIBILITIES

EN runs a global regulatory-driven customer-focused business, that must comply with regulatory standards such as Good Manufacturing Practice (GMP), Good Distribution Practice (GDP), Halal, Kosher, critical control points and more from sourcing to delivery. We are looking for you as a motivated personality to support our team for a duration of 2 years.

As Officer Customer Service, you will be in charge of all order-related activities and the main contact for customers managing day-to-day order enquiries.
In close cooperation with Account Managers and Supply Chain colleagues you will ensure a seamless order-flow.
You will provide relevant information for the dispatch and fulfillment regarding batch identification, export management, shipping documents as well as transport organization.
Based on Non-Conformance-Management (NCM) cases or business decisions you will issue credit as well as debit notes for customers and you will be responsible for NCM according to business units guidelines.
Furthermore, you will gather relevant masterdata and you will contribute to data quality by reviewing relevant information of the order management on a regular basis.

QUALIFICATIONS

completed apprenticeship in a business field or completed bachelor’s degree in Economics and at least two years of working experience preferably in Customer Service
knowledge about Supply Chain Processes as well as customer management
experienced with MS Office and IT standard applications e.g. SAP R/3 (Module SD)
very good German, English and Spanish skills
ability to work under pressure and joy to work in a team and to promote innovative ideas

BENEFITS

Onboarding to help you settle in quickly, ensuring you are part of the BASF team from day one.
Development discussions and programs so that you can reach your full potential.
This role can be performed either part-time or full-time.

ABOUT US

Do you have any questions about the application process or the position? Please reach out to Isabella Goerke, isabella.goerke@basf.com, Tel.: +49 30 2005-56424

First information about our application process can be found here: http://on.basf.com/applicationprocess.

BASF SE, located in Ludwigshafen am Rhein, is the corporate headquarters of the BASF Group and part of the Rhine-Neckar Metropolitan Region. BASF stands for competence in chemistry since 1865 and is represented today in the world’s major consumer markets, with a wide range of products. As the largest employer in the region, BASF SE offers multiple career opportunities for students, university graduates and professionals providing also training in over 30 professions. Leisure, sports, culture and a good infrastructure characterize the Rhine-Neckar Metropolitan Region, in which BASF is also involved with numerous activities. Learn more about BASF SE at http://on.basf.com/BASFSE_LU

At BASF, the chemistry is right. Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.
Please note that we do not return paper applications including folders. Please submit copies only and no original documents.
Please upload the documents, summarized in a PDF if possible.