IT Operations Specialist - Adobe Campaign Classic (m/f/x)
Visualizza: 115
Giorno di aggiornamento: 25-10-2024
Località: Mülheim an der Ruhr North Rhine-Westphalia
Categoria: IT - Software
Industria: Retail Groceries Manufacturing Retail
Posizione: Entry level
Tipo di lavoro: Full-time
Contenuto del lavoro
With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. In doing so, we follow our own unique concept of consistency, simplicity and responsibility. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used, at both national and international level. Within the scope of transnational projects, our experts develop IT solutions for worldwide deployment at ALDI SOUTH.
Your Job
What This Role Looks Like.
- Providing L3 support, event and incident management for Adobe Campaign Classic
- Ensuring security awareness and establishing best practises
- Monitoring system stability, availability and performance
- Monitoring interfaces (e.g. data flow, data quality and completeness)
- Reporting system and support-related KPIs (e.g. system availability, time to resolution)
- Documenting operational processes
- Coordinating and training L1 and L2 support levels
- Closely collaborating with SMEs, architects and vendors
- Communicating with intercultural stakeholders
What You Bring With You.
- A degree or other relevant qualification with a focus on IT
- Comprehensive knowledge of Adobe Campaign Classic
- A proactive, well organised way of working, with a team-oriented attitude
- Data driven mindset, persuasiveness, and strong intercultural communication skills
- Ability to autonomously handle and resolve incoming incidents, deliver root cause analyses and document defects
- Very good English language skills (C-level)
- Basic knowledge of and experience with other Adobe Experience Cloud solutions
- Basic knowledge of software development and the ITIL concept
- Basic knowledge of common interface/data exchange technology (REST API, SOAP)
What you will get in return.
- Partial mobile working within Germany, incl. hardware budget
- State-of-the-art technologies
- Attractive remuneration as well as holiday and Christmas bonuses
- Future-oriented training and development
- Modular onboarding and buddy
- Corporate health management programme
What You Will Work With.
- Adobe Campaign Classic v8
- Jira/Confluence
- ServiceNow
- Many more depending on the job
Scadenza: 09-12-2024
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