Hotel Customer Service Agent NF-02

Duties

• Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.
• Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
• Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.
• Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcomes.
• Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost and found, accountability reports, parking assistance and security for the hotel operation.

Requirements

Conditions of Employment

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one year probationary period may be required.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, and favorable completion of a Tier 1 background investigation is required.
• Must be able to work rotating shift to include evenings, nights, holidays and weekends.

How You Will Be Evaluated

• Benefits

  Review our benefits

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies.

  The following documents must be submitted with your application:
  Resume
  Optional: Our Job Application (DA Form 3433) will accepted in place of a Resume
  
  The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
  

  • Cover Letter
  • DD-214/ Statement of Service
  • PCS Orders
  • Resume
  • SF-50/ Notification of Personnel Action

• How to Apply

  You may submit your application package using one of the two methods identified below:
  1. Electronically(preferred) at https://www.usajobs.gov/ and search for Vacancy Identification Number (VIN)
  2.Manually: Please refer to the "Additional Information" section of this announcement for instructions.
  
  To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

  Agency contact information

  Grafenwoehr NAF HR Office

  Phone

  011499641705262081

  Email

  usarmy.bavaria.hqda-cpac.mbx.naf@army.mil

  Address

  JJ-NAF-W6FMAA USAG BAVARIA
  DO NOT MAIL
  APO, AE 09114
  US

  Next steps

  Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!
  

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation. Open to US Citizens and Non-US Citizens of a NATO Country (except Germany) are eligible for employment under US conditions within the commuting area of Grafenwoehr. The surrounding/commuting area is within approximately 100 miles and includes the communities of Ansbach, Hohenfels, and Vilseck.