Exp CX Training Professional (m/f/d)

Contenuto del lavoro

The role of an Expert CX Training Professional is to deliver high quality technical trainings on certain Honeywell Process Solutions product lines (TPS, Experion PKS, PHD, SM, FSC etc. ) both for customers and internal Honeywell employees. The Training delivery format are In-center, On-site and E-learning

Aufgaben

Prepare for standard trainings, set-up and configure required training hardware and software, and deliver training courses compliant with Honeywell HPS Quality procedures

• Deliver virtual and remote training delivery technologies to provide trainings for both classroom based and remote trainings
• Continuously update training equipment hardware and software in accordance with the latest releases of training courses
• Maintain technical knowledge as Subject Matter Expert on 3 or more areas of expertise, and be able to deliver trainings on these subjects as a certified instructor
• Design and deliver tailored courses in line with specific customer requirements, this by collecting and selection of standard training materials from standard courses into a customer specific tailored course.
• Collect student feedback after training delivery
• Suggest training course improvements to the Global organization
• Work independently with minimum supervision in the complex and changing business environment.
• Provide creative ideas and problem-solving attitude.
• Assist sales and marketing teams with presentations and support to customers
• Contributes to the design of new courses by providing inputs to the GAC development team on new course developments within the areas of expertise
• Maintains a higher technical knowledge on specific courses within the areas of expertise to certify other instructors within the pole on these courses
• Conduct Training Needs Analyses to support design of specific training programs.

Qualifikation

Education Required

• Minimum Bachelor’s degree in technical/engineering ( on process automation )
• Applied knowledge with Microsoft server operating systems and VMWare
• Certified in presentation and facilitation skills.
• Further qualifications in training/education is an asset.

2. Technical Skills & Specific Knowledge Required

• 5+ years experience in presenting technical training programs.
• Demonstrated project management skills.
• Demonstrated knowledge of IT & related network technology.
• High level of PC skills and knowledge of Microsoft operating systems and applications, and VMWare.
• Possession of analytical, conceptual, and problem-solving skills.
• Highly desirable to have automation control systems experience (preferably on the implementation and maintenance of Honeywell systems (TPS, Experion PKS, FSC, SM, PHD, systems, etc.)

Behavioural Competencies Required

• High level of both written and verbal Communication Skills, capable of adapting style and tone according to the situation and audience
• Highly Customer Focused approach, demonstrating success through a ‘Voice of the Customer’ approach on a daily basis
• Demonstration a high level of personal integrity
• self motivated and result oriented persons.
• Must be a team player and integrate into the local and pole Honeywell Academy organization
• Highly motivated self learning individual with the ability to self-start, multitask and manage priorities.

4. Language Requirements

• Fluent in German and English