Customer Success Working Student (f/m/d)

☞ Container xChange

Visualizza: 177

Giorno di aggiornamento: 07-10-2024

Località: Hamburg

Categoria: I saldi Consulenza / Servizio Clienti Ufficiale

Industria:

Tipo di lavoro: Praktikum

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Contenuto del lavoro

Job description

Every day, millions of containers are transported – and every third container is empty! We solve that problem.

How? The container is the single biggest innovation in logistics of the last century and has revolutionized not only an entire industry but also changed the way we live and do business. However, while this iron box itself is simple, standardized, and efficient; using and owning containers is an operational nightmare. Market transparency is limited, trust along the value chain is low and most processes are manual and error-prone. Our mission is to change this—by providing a neutral platform for container owners and users to collaborate easily and efficiently. We are here to connect global container logistics to take the hassle out of owning and transporting container equipment.

Customer Success Working Student (f/m/d)

As a dedicated Proactive/Reactive Requests working student, you are going to be performing the day-to-day tasks of a customer success manager. This includes following up on clients’ requests & communicating with them daily and proactively working towards making them successful on xChange including assisting with churn retention cases.

Your responsibilities in a nutshell

  • You provide daily support on the operational side as well as support to clients via emails and calls
  • You interact with our customers to form good relationships
  • You support in educating and training customers to ensure the product is utilized to its maximum potential
  • You make the effort to understand customers’ needs and sense of business.
  • Handle client’s issues and solve them quickly to ensure smooth transactions
  • Provide feedback to improve operational processes
  • Help collect data and conduct experiments to optimize the existing processes
Requirements

  • Currently, enrolled in a degree program with a focus in logistics or supply chain
  • Structured thinking with strong problem-solving skills
  • Client-centric: you are enthusiastic to communicate with clients internationally, understanding their needs, and provide great customer support
  • Good knowledge of MS tools and google suite.
  • Fluency in English – German, Mandarin or Russian is a plus
What we have to offer

  • Ownership from day one! You will have full responsibility and creative freedom to bring your ideas to life
  • A dynamic and international team with ~40 nationalities across our fast-growing 160+ team members & extremely flat hierarchies
  • A highly scalable product with a proven product-market fit ready to change the industry & do something good
  • A great working atmosphere with an open-minded and collaborative culture—plus a team of highly motivated & enthusiastic colleagues who can´t wait for you to join
  • A fast-paced work environment and complex intellectual challenges from day 1
  • Great location – our office is in the city centre of Hamburg!
  • Goes without saying: Flexible home-office rules, regular team events, and of course a wide variety of fruits and drinks in the office
  • Flexible working hours matching your schedule and compensation of 12,00 EUR / hour
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Scadenza: 21-11-2024

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