Customer Success Manager - Test IO (m/f/d)

Be a part of EPAM’s fast-growing crowd testing business unit – test IO.

Test IO stands for Continuous Testing in the agile development process. This form of software testing combines automated testing with real people testing with real devices under real-world conditions.

With its test management system as 100% Software-as-a-Service, test.IO offers development-accompanying support throughout the project. The service enables a functional review of all types of software in real time.

Through the platform, users can set up explorative and test case-based software testing for their app or website in minutes. In addition, they receive valuable feedback on usability. The high number of international testers of the Profi Crowd guarantees a complete coverage of required end devices in all common versions. Testing has already been used a hundred times successfully by customers such as Verivox, AIDA, Europcar, BASF, Joyn, H-Hotels, HSE and Soundcloud.

DESCRIPTION

Epam is looking to hire an ambitious and motivated Customer Success Manager with a passion for technology and customer service and QA experiences. Customer Success Managers at test IO use a range of skills - delivery, testing and project management among them - but most of all you will be the most important point of contact between the customer and test IO.

You own “a customer is king” mentality and work meticulously, purposefully, analytically and recognize the individual needs of the customer.
Hone your client-facing skills and add this experience to your resume as you grow within EPAM.

WHAT YOU’LL DO

• You proactively look after our existing customers. This includes above all the potential analysis for the expansion of the customer relationship
• Your responsibility lies in the care and advice of our customers, in which you accompany him throughout the customer life cycle. This includes, among others
• Onboarding of new customers and development of a test strategy with the aim to lead the customer into a healthy test rhythm
• Imparting the added value of our products
• Coordinate crowd tests of clients and make sure they run smoothly
• Consulting, preparation, implementation, and reporting of test results
• Creation and coordination of a test strategy, as well as test planning, test rhythm and test focus
• Analysis of the tests and presentation of the results as part of a business review with the customer
• Carrying out customer feedback processes and ensuring customer satisfaction
• Development and documentation of best practice processes
• Identification of cross and upselling opportunities
• Conduct renewal contract negotiations
• Implementation of product presentations and trainings at the customer’s site or via screen sharing
• Communication with team leaders from the tester community
• CRM and customer data maintenance

WHAT YOU HAVE

• Completed education or degree in computer science, business administration communications or media studies
• Experience in the online industry, a company from the SaaS, IT, cloud computing, e-commerce, agency, or other technology sector
• Experiences as Customer Success Manager, Account Manager or QA Manager
• Technical process understanding, experience in consulting is desirable
• Strategic approach to problems and cross-functional action
• Customer- and result-oriented thinking and acting
• Fast comprehension and strong communication skills communication in English as well as another European language is a must (strong plus for French, Spanish or German skills)
• Your strengths include a high level of drive, dedication, initiative, openness, and resilience. You organize your daily workflow independently and conscientiously. You work diligently and Team Play is a matter of course for you

WE OFFER

• EPAM Employee Stock Purchase Plan (ESPP)
• 30 days holiday per annum
• Company Pension Scheme
• Competitive compensation depending on experience and skills
• Regular performance assessments
• Opportunities for personal and professional growth
• Unlimited access to LinkedIn learning solutions
• Friendly and enjoyable working team
• Relocation package support
• Regular corporate and social events
• Flexible and remote working opportunities
• All benefits and perks are subject to specific eligibility requirements

ABOUT EPAM

• EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential

WHY JOIN EPAM

• Work across markets and verticals and gain exposure to a great variety of projects and cutting-edge technologies
• Become part of a global community of 59.000+ well-connected experts across 50+ countries: enjoy a career without borders within an international environment and relocation opportunities
• Carve your career path: as the Fastest-Growing IT Services Company in the Fortune 100 List, EPAM is committed to help you discover your fullest potential by creating career plans that best suit you and your future plans
• EPAM Germany was named a Top Company 2022 & 2023 by Kununu for its people centric culture built on life-long learning