Customer Success Manager

At Starmind, we believe that the combined knowledge and cognitive capabilities of humans far exceed any existing technology’s computing power; thus, we developed AI to empower and enhance rather than replace the human mind.

Our platform helps expedite people’s advancement by exploring undocumented human intelligence and enabling real-time access to skills, knowledge, and solutions within corporations, communities, and, since we like to think of the bigger picture: the world.

We are backed by some of the best VC investors in Europe, becoming one of the fastest growing AI companies in Europe; and are rapidly expanding our team with great individuals from all over the world.

Do you have what it takes to help us shape the future of AI?

The Mission

Join our Customer Success team and help us to drive user adoption for major customers like Accenture, Fresenius, PepsiCo and others. We aim for an outstanding Starmind user experience to further expand our growing know-how networks.

Customer Success takes a central role in the heart and functions of the organization at Starmind. We represent Starmind in a friendly and professional way, while speaking for our customers internally and providing feedback to our Product, Engineering, Sales and Marketing teams.

What You Will Do

• You own the ultimate success of a portfolio by taking responsibility for the satisfaction, retention and growth of each account
• You guide customers through each stage of the customer journey: from project success planning, to onboarding, to expanding use of Starmind
• You identify opportunities for customers to increase their work efficiency by integrating Starmind into their operations and knowledge management initiatives
• You develop new ways to identify use cases that drive user adoption, and implement strategies and creative methods to increase user consumption
• You take ownership of the transfer of information from Product, Marketing and Strategy teams to your portfolio of customers to drive up-sell and cross selling opportunities
• You understand your customers’ business objectives while promoting Starmind’s value and securing our long term revenue stream through the timely renewal of contracts

Who You Are

• You have gained professional experience in a customer facing B2B role
• You are familiar with customer success processes within the SaaS industry
• You understand the relevance of technology for large enterprises
• You are passionate about customer advocacy
• You have excellent presentation and communication skills
• You have strong organizational, problem-solving, and analytical skills
• You have a very strong entrepreneurial mindset and hands-on working attitude
• You are skilled in stakeholder management and enjoy building personal networks
• You are proficient with the use of Jira, Perdoo or Salesforce
• You are willing to travel (locally and occasionally internationally)
• You have excellent German and English language skills (verbal and written)

The Bounty

• Being part of a dynamic, young company where input is welcomed and acted upon
• Working in a multi-cultural environment with some of the most talented people in the market
• Being granted a high level of personal responsibility and independence
• The possibility to have impact at a large scale, impacting the daily work of thousands of employees
• A competitive salary package and further benefits (e.g. flexibility and personal growth)