Customer Research Specialist (f/m/x)

We are in the age of customers. Thus, c ustomer loyalty is, more than ever based on the emotional attachment to a brand, product or service. In order to further enhance our customers’ experience we have established the Global Customer Experience department at Daimler Mobility, one of its key functions being the adaptation and establishment of the Daimler strategy "Think and act like a luxury brand" at Daimler Mobility worldwide.

Our aim is to create a Customer Experience Framework that helps designing extraordinary services, products and tools that meet our customers’ functional and emotional needs. At the same time, we foster customer-centric mindset, behaviors and practices in the whole organization, helping to create the best possible customer experience throughout all aspects of a customer’s journey.

What we offer:

Shaping future customer journeys and a global (luxury) customer experience framework jointly together with our colleagues from Mercedes-Benz Cars and Vans
Being part of a highly motivated international team that is responsible for creating world class customer experiences across all relevant channels and touchpoints
An open-minded environment that fosters self-dependent working
A learning atmosphere and multiple development opportunities
A modern workplace and flexible working times


In this role, your tasks will be:

Coordinate and manage our online market research community in four markets jointly with the relevant colleagues and teams
Set up and conduct customer and market research based on current and future business needs, define the suitable research methods
Steer the according external suppliers and w ork closely together with customer research experts and relevant stakeholders across the organization
Summarize and track the results, create management summaries, updates and presentations for relevant stakeholders and decision bodies
Identify customer research nees across the organization and connect relevant topics and stakeholders
Continuously improve and further develop the customer research strategy at Daimler Mobility while working closely together with the relevant teams and stakeholders at other Daimler divisions
Foster communication, transparency on key survey results and best practices across markets and regions
Drive the mindset change from sales-centric to customer-centric ways of thinking and working following the luxury strategy and ambition

The qualifications we would like you to bring for this position:

You are passionate about providing extraordinary experiences to customers; "customer is king" is your mindset and mentality
You have profound expert knowledge in customer and/or market research, ideally in an automotive or financial and insurance services context as well as in an international environment
You have a strong set of methodical research skills and experiences in pro-actively observing and translating consumer trends from key industries to the business
You have distinct experiences in translating customer insights into according development or improvement measures
You bring strong integrative communication skills while consulting other teams to derive the according measures and actions
You are open-minded and empathetic; team spirit is one of your key values
You are structured and well-organized and like to take responsibility, actively move initiatives forward and bring in your own ideas while having the ability to juggle priorities, multi-task and flawlessly execute at speed
You are a professional in applying supporting digital co-creation tools in a virtual working environment
You offer excellent business fluent English and German skills (spoken and written); additional languages are a plus
You have successfully completed your studies in psychology or business administration, ideally combined with customer and market research, or a comparable degree

b>Additional information:

It is a permanent position.
It doesn’t work completely without formalities. When sending your online application, please attach your CV, an individual letter and any references you may have (max. 5 MB).

We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement. If you have any questions, you can contact the local disability officer once you have submitted your application form, who will gladly assist you in the onward application process: sbv@daimler.com

If you have any questions regarding the application process, please contact HR Services by e-mail at hrservices@daimler.com or the chatbot on our career page via the plus symbol.


Please understand that we no longer accept paper applications and that there is no right to get your documents returned.